Customer Services Executive

Job description

Job Title: Customer Service Representative – Inbound International Voice Process
Location: Sanpada, Near Vashi Station
Shift Timing: Night Shift

Job Overview:
We are seeking a proactive and customer-oriented Customer Service Executive to manage inbound calls from international clients. The ideal candidate will possess excellent communication skills, a customer-first mindset, and the ability to handle queries with patience and professionalism. This role is focused on providing timely resolutions, accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound calls from international customers(inbound) with professionalism and courtesy.
• Understand and resolve customer queries, concerns, and service-related issues.
• Provide accurate and clear information related to products and services.
• Ensure a smooth and satisfying customer experience in every interaction.

Requirements:

• Good spoken English with a clear and neutral.
• Comfortable working night shifts and handling international clients.

Schedule:

• Fixed Shift
• Monday to Friday
• Night Shift (US Shift)

Job Type: Full-time

Pay: ₹20,000.00 - ₹37,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person