Customer Service Representative

Job Title: Customer Service Representative – Inbound International Voice Process
Location: Sanpada Near Vashi Station
Shift Timing: Night Shift
Experience Required: 6 Months–1 Years (International BPO)

Job Overview:

We are seeking a proactive and customer-focused Customer Service Executive to handle inbound calls from international clients. The ideal candidate will have strong communication skills and a passion for delivering high-quality support and resolution. This role involves understanding customer queries, providing accurate information, and ensuring a smooth and satisfying customer experience.

Key Responsibilities:

• Manage inbound calls from international customers professionally and efficiently.
• Address customer queries, concerns, and service-related issues with empathy and clarity.
• Provide accurate product/service information and guide customers as needed.
• Maintain high levels of customer satisfaction and adhere to service quality standards.
• Escalate complex issues to the appropriate departments for resolution.
• Meet performance metrics including response time, resolution rate, and customer feedback.

Requirements:

• Good spoken English with a clear and neutral or US/UK accent.
• Minimum 6 Months 1 year of experience in an international voice.
• Comfortable working night shifts and handling international clients.
• Good problem-solving skills and basic knowledge of CRM tools.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person