Customer Service Team Leader Diversity

1 - 3 years

1 - 3 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

Team Leader- Operations

Roles and Responsibilities

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- People Management skills

- Client Management skills

- Process Management skills

- Coaching and Training

- Feedback and Performance Management skills

- Controlling of Attrition & Shrinkage, SLA , AHT ,CSAT , Schedule Adherence

- Retention & BQ Management, Behavior Issue

Education Target

US Shift : Starting Window 5.30 pm 8.30 am

5 Days Working profile

Rotational Shift & Rotational Off

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