Customer Service Specialist

Role Overview: You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. Key Responsibilities: - Deliver exceptional customer support - Ensure customer satisfaction - Manage phone and email communications - Improve the overall customer experience - Address client inquiries - Resolve issues promptly - Cultivate positive relationships with customers Qualifications Required: - Strong customer service, customer support, and customer satisfaction skills - Proficiency in chat and email communication - Ability to enhance and oversee customer experiences - Excellent problem-solving capabilities and attention to detail - Effective interpersonal and communication skills - Capacity to work well independently and as part of a team - Prior experience in the customer service field would be advantageous - High school diploma or equivalent required; additional qualifications in customer relations would be a bonus.,