Customer Service Specialist

Company Description

Lumisha LLC is a virtual assistance provider dedicated to supporting business growth through high-quality customer engagement and back‑office operations 

Lumisha LLC. Headquartered in Kolkata, India (with a US office in Delaware), we deliver services across multiple communication channels—email, live chat, and inbound/outbound calls—ensuring timely and professional interactions that enhance customer satisfaction and build brand loyalty

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Kolkata, West Bengal. The Customer Service Specialist will handle day-to-day tasks such as providing excellent customer support, ensuring customer satisfaction, managing phone and email communications, and enhancing the overall customer experience. The role involves assisting clients with inquiries, resolving issues promptly, and maintaining a positive relationship with customers.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Proficient in Chat and Email Communication
• Ability to enhance and manage Customer Experience
• Strong problem-solving skills and attention to detail
• Excellent interpersonal and communication skills
• Ability to work effectively in a team and independently
• Experience in the customer service industry is a plus
• High school diploma or equivalent; additional qualifications in customer relations are a plus