Customer Service Specialist

You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. To excel in this role, you should possess strong customer service, customer support, and customer satisfaction skills. Proficiency in chat and email communication is essential. You must have the ability to enhance and oversee customer experiences, along with excellent problem-solving capabilities and attention to detail. Effective interpersonal and communication skills are key, as is the capacity to work well both independently and as part of a team. Prior experience in the customer service field would be advantageous. A high school diploma or equivalent is required, and additional qualifications in customer relations would be a bonus.,