Company Description Lumisha LLC is a virtual assistance provider dedicated to supporting business growth through high-quality customer engagement and back‑office operations Lumisha LLC. Headquartered in Kolkata, India (with a US office in Delaware), we deliver services across multiple communication channels—email, live chat, and inbound/outbound calls—ensuring timely and professional interactions that enhance customer satisfaction and build brand loyalty Role Description This is a full-time, on-site role for a Customer Service Specialist located in Kolkata, West Bengal. The Customer Service Specialist will handle day-to-day tasks such as providing excellent customer support, ensuring customer satisfaction, managing phone and email communications, and enhancing the overall customer experience. The role involves assisting clients with inquiries, resolving issues promptly, and maintaining a positive relationship with customers. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Proficient in Chat and Email Communication Ability to enhance and manage Customer Experience Strong problem-solving skills and attention to detail Excellent interpersonal and communication skills Ability to work effectively in a team and independently Experience in the customer service industry is a plus High school diploma or equivalent; additional qualifications in customer relations are a plus
You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. To excel in this role, you should possess strong customer service, customer support, and customer satisfaction skills. Proficiency in chat and email communication is essential. You must have the ability to enhance and oversee customer experiences, along with excellent problem-solving capabilities and attention to detail. Effective interpersonal and communication skills are key, as is the capacity to work well both independently and as part of a team. Prior experience in the customer service field would be advantageous. A high school diploma or equivalent is required, and additional qualifications in customer relations would be a bonus.,
Company Description: Lumisha LLC is a global outsourcing and virtual assistance provider dedicated to supporting business growth through high-quality customer engagement and back-office operations. Headquartered in Kolkata, India with a US office in Delaware, Lumisha LLC partners with businesses worldwide to deliver reliable customer support, lead generation, and logistics coordination. Our team ensures timely and professional communication that builds trust, enhances customer satisfaction, and drives business growth. Role Description We are seeking a Cold Calling Specialist to join our logistics team. This is a full-time, on-site role in Kolkata, West Bengal , working directly with our US clients. The Cold Calling Specialist will be responsible for prospecting new leads, conducting outbound calls, and building relationships with logistics companies, carriers, and potential customers. The role requires fluent communication in both Spanish and English and the ability to work in the US shift (Monday – Friday, 7:00 AM to 4:00 PM CST) . Key Responsibilities Conduct outbound cold calls to prospective logistics clients in English and Spanish. Present and promote logistics solutions to generate qualified leads. Build and maintain strong client relationships through professional communication. Accurately document all interactions, leads, and follow-ups in the CRM system. Collaborate with the logistics team to ensure seamless onboarding of new clients. Meet and exceed daily/weekly call and conversion targets. Qualifications Fluency in both Spanish and English (spoken and written) is mandatory . Proven experience in cold calling, telesales, or business development (logistics industry experience is a plus). Strong communication, persuasion, and negotiation skills. Ability to handle objections and convert prospects into opportunities. Comfortable working in a fast-paced, target-driven environment. Proficient with CRM tools and call tracking systems. Must be able to work US business hours (7:00 AM – 4:00 PM CST, Monday to Friday) . High school diploma or equivalent; additional qualifications in sales or logistics are an advantage.
Company Description: Lumisha LLC is a global outsourcing and virtual assistance provider dedicated to supporting business growth through high-quality customer engagement and back-office operations. Headquartered in Kolkata, India with a US office in Delaware, Lumisha LLC partners with businesses worldwide to deliver reliable customer support, lead generation, and logistics coordination. Our team ensures timely and professional communication that builds trust, enhances customer satisfaction, and drives business growth. Role Description We are seeking a Cold Calling Specialist to join our logistics team. This is a full-time, on-site role in Kolkata, West Bengal , working directly with our USclients. The Cold Calling Specialist will be responsible for prospecting new leads, conducting outbound calls, and building relationships with logistics companies, carriers, and potential customers. The role requires fluent communication in both Spanish and English and the ability to work in the US shift (Monday – Friday, 7:00 AM to 4:00 PM CST) . Key Responsibilities Conduct outbound cold calls to prospective logistics clients in English and Spanish. Present and promote logistics solutions to generate qualified leads. Build and maintain strong client relationships through professional communication. Accurately document all interactions, leads, and follow-ups in the CRM system. Collaborate with the logistics team to ensure seamless onboarding of new clients. Meet and exceed daily/weekly call and conversion targets. Qualifications Fluency in both Spanish and English (spoken and written) is mandatory . Proven experience in cold calling, telesales, or business development (logistics industry experience is a plus). Strong communication, persuasion, and negotiation skills. Ability to handle objections and convert prospects into opportunities. Comfortable working in a fast-paced, target-driven environment. Proficient with CRM tools and call tracking systems. Must be able to work US business hours (7:00 AM – 4:00 PM CST, Monday to Friday) . High school diploma or equivalent; additional qualifications in sales or logistics are an advantage.
Role Overview: You will be joining Lumisha LLC as a Customer Service Specialist based in Kolkata, West Bengal. Your main responsibilities will include delivering exceptional customer support, ensuring customer satisfaction, managing phone and email communications, and improving the overall customer experience. Your role will involve addressing client inquiries, resolving issues promptly, and cultivating positive relationships with customers. Key Responsibilities: - Deliver exceptional customer support - Ensure customer satisfaction - Manage phone and email communications - Improve the overall customer experience - Address client inquiries - Resolve issues promptly - Cultivate positive relationships with customers Qualifications Required: - Strong customer service, customer support, and customer satisfaction skills - Proficiency in chat and email communication - Ability to enhance and oversee customer experiences - Excellent problem-solving capabilities and attention to detail - Effective interpersonal and communication skills - Capacity to work well independently and as part of a team - Prior experience in the customer service field would be advantageous - High school diploma or equivalent required; additional qualifications in customer relations would be a bonus.,