Customer Service Specialist

Company Overview:

We are a leading IT staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic Client Services Specialist to join our team. Position Overview: As a Client Services Specialist, you will play a pivotal role in driving business growth by acquiring new clients, nurturing existing relationships, and strategically expanding our market presence. Your responsibilities will encompass identifying key personnel within multinational corporations, fostering strong relationships, expanding our client network, and exploring new markets and opportunities. This role requires a solution oriented mind-set, exceptional strategic thinking, and a passion for delivering results.

Key Responsibilities:

•  Actively prospect and generate new leads to expand the client base within the IT industry.
•  Develop and maintain strong relationships with key decision-makers at client organizations, particularly within large multinational corporations.
•  Cultivate and nurture relationships with clients to deepen engagement and expand our footprint within their organizations.
•  Expand network with clients to increase our market presence and drive business growth.
•  Develop innovative solutions to address client needs and challenges effectively.
•  Act at a strategic level to explore new markets, industries, and opportunities for business expansion.
•  Collaborate with internal teams to leverage resources and capabilities to meet client demands effectively.
•  Utilize market research and analysis to identify trends and adapt sales strategies accordingly.
•  Prepare and deliver compelling presentations and proposals to prospective clients.
•  Drive revenue growth through upselling and cross-selling additional services.
•  Stay abreast of industry trends and competitor activities to inform sales strategies.
•  Conduct regular client meetings to assess satisfaction levels and identify areas for improvement.
•  Utilize CRM systems to track sales activities, manage leads, and forecast revenue.

Qualifications:

•  Bachelor’s degree in Business Administration, Marketing, or related field.
•  2-5 years of experience in a customer-facing role, with a proven track record of exceeding sales targets.
•  Previous experience in the IT staffing industry is highly desirable.
•  Strong negotiation and persuasion skills with the ability to influence decision-makers.
•  Excellent communication skills, both verbal and written, with a customer-centric approach.
•  Strategic thinker with the ability to develop and execute effective sales plans.
•  Solution-oriented mind-set with a proactive approach to problem-solving.
•  Proficiency in CRM software and Microsoft Office Suite.

Benefits:

•  Competitive salary and commission structure.
•  Comprehensive health benefits package.
•  Opportunities for career advancement and professional development.
•  Collaborative and supportive team environment.
•  Work-life balance initiatives.

If you are a results-driven professional with a passion for sales, client service, and strategic thinking, we invite you to join our team and make a meaningful impact in the IT staffing industry. Apply now to embark on an exciting career journey with us!