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12 Job openings at flydocs
DBA Delhi,Delhi,India 6 years Not disclosed On-site Full Time

Job Summary: We are looking for a skilled Database Administrator (DBA) with 6+ years of experience in managing and optimizing SQL, MySQL, MongoDB, and PostgreSQL databases. The ideal candidate will ensure database availability, performance, security, and scalability while supporting business-critical applications. Key Responsibilities: Install, configure, and maintain SQL, MySQL, MongoDB, and PostgreSQL databases. Monitor database health, optimize queries, and ensure performance tuning. Implement backup, recovery, and disaster recovery strategies. Design and manage high availability (HA) and replication solutions. Troubleshoot database issues, optimize indexing, and resolve performance bottlenecks. Secure databases by implementing access controls and encryption. Work closely with developers and DevOps teams to support database needs. Automate database maintenance tasks using scripts (SQL, PowerShell, Python). Plan and execute database upgrades and migrations. Required Skills & Qualifications: SQL/MySQL: Strong experience with T-SQL, performance tuning, AlwaysOn Availability Groups, Replication, and Backup & Restore strategies. MongoDB: Experience with NoSQL database management, indexing, replication (Replica Sets), and scaling strategies (Sharding). PostgreSQL: Expertise in query optimization, partitioning, backup & restore, and performance tuning. Experience with cloud-based databases (Azure SQL, Google Cloud). Strong understanding of database security and user management. Hands-on experience with database monitoring tools (Grafana, Prometheus, SQL Profiler, etc.). Experience in scripting and automation (Bash, PowerShell, Python). Preferred Qualifications: Certifications such as Microsoft Certified: Azure Database Administrator, MongoDB Certified DBA, PostgreSQL Certification. Experience in CI/CD database integration and DevOps environments. Exposure to containerized databases (Docker, Kubernetes). Show more Show less

Technical Manager Vadodara,Gujarat,India 8 years Not disclosed On-site Full Time

Purpose of the role: Oversee technical records project delivery across multiple clients, ensuring customer excellence, operational efficiency, and revenue growth. Lead and optimize team performance, foster a collaborative, high-performing environment, and strategically allocate resources to meet project priorities. Drive continuous process improvements to enhance efficiency, compliance, and overall project excellence. Project & Resource Management: • Plan, prioritize, and manage project workloads across multiple clients, ensuring seamless execution and alignment with business goals. • Ensure project delivery meets or exceeds customer expectations in quality, speed, and reliability within defined parameters. • Strategically allocate resources by leveraging the right expertise and capabilities across teams to effectively achieve project priorities. Performance Optimization and Strategic Alignment: • Drive continuous improvement by evaluating team performance and embedding best practices across operations. • Evaluate internal processes and systems to ensure operational effectiveness, collaborating with training, quality, and product innovation teams to drive continuous improvement. • Foster seamless collaboration with Engineering Services VP, Tech Managers, Reporting Team Leads, and Finance/Sales/CSM to align client priorities with business objectives and deliverables. Team Development & Talent Management: •Develop and mentor a high-performing team through continuous learning and professional growth opportunities. •Foster collaboration and open communication through regular team engagements, ensuring alignment and operational efficiency •Set clear goals, performance expectations, and accountability measures to drive continuous improvement. •Lead recruitment and talent development strategies to align with company growth and ensure the right expertise within the team. •Implement structured feedback processes, including performance reviews and goal setting, to enhance employee experience and productivity. •Address performance challenges through coaching and corrective actions to maintain a high-performance culture. Project Delivery & Revenue Management: • Ensure successful delivery of all contracted projects in alignment with forecasted revenue targets. • Oversee resource allocation and optimize team efficiency to maximize billable hours and project profitability. Management Reporting: • Prepare and publish a monthly project report to the Engineering Services VP, highlighting key milestones, status updates, accomplishments, risks, and issues. • Ensure the accuracy of the project resource demand plan in alignment with revenue targets and business objectives. Who you will be working with: Collaboration is a key value and enabler of success in the business. VP, Technical Managers, Team/Project Leads External Clients Product Support & Innovation Team Commercial, IT, HR, Finance & Operation Team (Only if necessary) We would be happy if you had: Industry Experience : 8+ years of experience in aviation technical records and asset management, including 3+ years in a managerial role. Expertise in aircraft asset lifecycle management, covering lease agreements, redelivery processes, audits, and regulatory compliance. Proven ability to lead cross-functional teams, prioritize tasks, and manage multiple projects while ensuring compliance with aviation regulations. Strong experience in customer interactions, negotiations, and stakeholder management. Educational Background: Bachelor's degree in Aeronautical/Aerospace/Aircraft Maintenance Engineering. (preferable) Technical & Project Expertise: Expertise in aircraft technical records, maintenance programs, airworthiness compliance, and transitions. Show more Show less

Title Junior Technical Consultant delhi 1 - 5 years INR Not disclosed On-site Full Time

The Junior Technical Consultant position is vital for maintaining the accuracy and organization of airline records in Mumbai and Delhi. Your primary responsibilities will include efficiently scanning and sorting a large volume of records, uploading them to the system, and securely archiving all documents. You will be expected to process documents by scanning, sorting, and digitally migrating aircraft technical records, ensuring all project targets are met within specified timelines. It will be crucial to maintain data integrity by using appropriate scanning settings to achieve the highest quality resolution and correct page orientation. Additionally, you will engage with customers professionally, provide updates on scanning progress, ensure quality assurance, manage scanning equipment, prepare archives, contribute to reports tracking project progress, and maintain a clean and organized work environment. To qualify for this role, you should hold a Bachelor's degree in a relevant field, ideally in Aviation Management or Aeronautical Engineering. Previous experience in document scanning, archiving, or records management is preferred. Attention to detail, commitment to data accuracy, strong communication skills, ability to manage multiple tasks, and proficiency in using scanning equipment and basic office software are essential requirements. Desired qualifications include at least one year of records management administration experience, proficiency in Microsoft Suite (Excel and Word) and Adobe Acrobat Professional, good communication skills, and the ability to lift and move archive boxes. Experience within the aviation industry, knowledge of handling aircraft maintenance documents, and familiarity with scanning software are considered advantageous for this role.,

Junior Technical Consultant delhi 1 - 5 years INR Not disclosed On-site Full Time

The Junior Technical Consultant plays a crucial role in ensuring the accuracy and organization of airline records. You will be responsible for efficiently scanning, sorting, and digitally migrating aircraft technical records while maintaining data integrity and adhering to project timelines. Acting as an ambassador for flydocs, you will engage with customers, provide updates on scanning progress, and ensure quality assurance to minimize rework. Your key responsibilities will include processing documents, managing scanner equipment, preparing archives, contributing to project reports, and maintaining a clean and organized work environment. Attention to detail, commitment to accuracy, and effective communication skills are essential for success in this role. Additionally, you will need to manage multiple tasks, meet deadlines, and demonstrate proficiency in using scanning equipment and office software. To qualify for this position, you should have a Bachelor's degree in a relevant field such as Aviation Management or Aeronautical Engineering. Experience in document scanning, archiving, or records management is preferred, along with familiarity with Microsoft Office and Adobe Acrobat Professional software. Previous records management administration experience and the ability to lift and move archive boxes are required. Desirable qualifications include experience within the aviation industry, knowledge of aircraft maintenance documents, and proficiency in scanning software such as Capture Perfect or capture one pro. Experience in converting physical documents into digital records and scanning records will be advantageous for this role. Your dedication to maintaining data accuracy, engaging with customers, and ensuring a safe work environment will contribute to the success of our projects.,

TECHNOLOGY LEAD vadodara,gujarat 6 - 10 years INR Not disclosed On-site Full Time

This is a remote position. An exciting opportunity has arisen for an experienced NodeJS developer to join the flydocs team in India. You will be responsible for the development life cycle, specification review, and production deployment while ensuring the overall quality of the developed module. You can work from anywhere in India as we are more interested in what you bring to our team. Collaboration is encouraged, and you will have the chance to partner with other team members at hubs or satellites. In this diverse role, you will work with various teams across the business, including the Software Development team, Product Management team, IT & Digital team, Customer Success team, and Technical Services. Your contributions to the business will include managing and supporting team performance, collaborating with cross-functional teams to meet product requirements and customer needs, executing software development with high-quality code and design, ensuring delivery timelines are met, practicing and optimizing code for performance and scalability, writing technical documentation, researching and adopting new technologies, and communicating progress with internal stakeholders. Key Responsibilities: - Develop and maintain web applications using NestJS and the MEAN stack. - Design, implement, and manage databases using SQL and NoSQL databases. - Build RESTful APIs and integrate third-party services. - Write clean, scalable, and maintainable code. - Optimize applications for performance, scalability, and security. - Collaborate with designers, product managers, and other developers. - Conduct code reviews and troubleshoot and resolve issues. - Stay updated with the latest trends in full-stack development. Preferred Skills: - Proficiency in Angular or ReactJS for frontend development. - Strong knowledge of HTML5, CSS3, and modern JavaScript. - Experience with Node.JS, Express.js, and NestJS for backend development. - Proficiency in SQL (MySQL) and NoSQL (MongoDB) databases. - Understanding of Agile practices, SDLC principles, version control tools like Git, cloud platforms, microservices architecture, CI/CD pipelines, automated testing frameworks, security best practices, and Docker/containerization. If you have the above skills and experience, along with good communication skills, we would be delighted to have you on our team.,

IT Security Intern Vadodara,Gujarat,India 0 years None Not disclosed Remote Internship

This is a remote position. Job Title: IT Security Intern Location: Remote working with occasional travel Position Overview: As an IT Security Intern, you will have the chance to work closely with our IT Security team to support daily operations, monitor security system performance, security tools, logs and help with vulnerability management. You will gain practical experience in a variety of IT security functions, including threat analysis, incident response, security audits, endpoint security and more. Key Responsibilities Threat Monitoring and Analysis: Assist in monitoring security alerts, identifying potential threats, and escalating issues as needed across multiple tools used within the organization. Vulnerability Management: Help the cybersecurity engineer conduct vulnerability assessments and assist in patch management processes. Security Audits: Participate in audits and assist the IT Security Lead in assessing compliance with security standards, frameworks, and policies. Incident Response: Support the team in investigating and responding to security incidents and breaches. Security Awareness: Help the IT Security Lead raise awareness about best security practices across the organization. Research: Stay updated about the latest trends, tools, and threats in the cybersecurity space. Documentation: Help maintain records of security events, incidents, and analysis findings for future reference and compliance requirements. Requirements We would be really happy if you have: Education: Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field. Technical Skills: Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS, etc.) Familiarity with security technologies such as firewalls, anti-virus software, intrusion detection systems, XDR/MDR and VPNs. Understanding of common operating systems (Windows, Linux, MacOS) and their security features. Familiarity with security protocols, encryption, and authentication methods. Certifications (Optional but Preferred): CompTIA Security+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus. Other Skills: Strong problem-solving abilities and analytical thinking. Good communication skills, both written and verbal. Detail-oriented and able to handle multiple tasks simultaneously. A proactive and curious attitude, eager to learn and develop skills.

Information Technology Security Engineer India 0 years None Not disclosed On-site Internship

Position Overview: As an IT Security Intern, you will have the chance to work closely with our IT Security team to support daily operations, monitor security system performance, security tools, logs and help with vulnerability management. You will gain practical experience in a variety of IT security functions, including threat analysis, incident response, security audits, endpoint security and more. Key Responsibilities: Threat Monitoring and Analysis: Assist in monitoring security alerts, identifying potential threats, and escalating issues as needed across multiple tools used within the organization. Vulnerability Management: Help the cybersecurity engineer conduct vulnerability assessments and assist in patch management processes. Security Audits: Participate in audits and assist the IT Security Lead in assessing compliance with security standards, frameworks, and policies. Incident Response: Support the team in investigating and responding to security incidents and breaches. Security Awareness: Help the IT Security Lead raise awareness about best security practices across the organization. Research: Stay updated about the latest trends, tools, and threats in the cybersecurity space. Documentation: Help maintain records of security events, incidents, and analysis findings for future reference and compliance requirements. We would be really happy if you have: Education : Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field. Technical Skills : Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS, etc.) Familiarity with security technologies such as firewalls, anti-virus software, intrusion detection systems, XDR/MDR and VPNs. Understanding of common operating systems (Windows, Linux, MacOS) and their security features. Familiarity with security protocols, encryption, and authentication methods. Certifications (Optional but Preferred) : CompTIA Security+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus. Other Skills : Strong problem-solving abilities and analytical thinking. Good communication skills, both written and verbal. Detail-oriented and able to handle multiple tasks simultaneously. A proactive and curious attitude, eager to learn and develop skills.

Information Technology Security Engineer ,,India 0 years INR Not disclosed On-site Full Time

Position Overview: As an IT Security Intern, you will have the chance to work closely with our IT Security team to support daily operations, monitor security system performance, security tools, logs and help with vulnerability management. You will gain practical experience in a variety of IT security functions, including threat analysis, incident response, security audits, endpoint security and more. Key Responsibilities: Threat Monitoring and Analysis: Assist in monitoring security alerts, identifying potential threats, and escalating issues as needed across multiple tools used within the organization. Vulnerability Management: Help the cybersecurity engineer conduct vulnerability assessments and assist in patch management processes. Security Audits: Participate in audits and assist the IT Security Lead in assessing compliance with security standards, frameworks, and policies. Incident Response: Support the team in investigating and responding to security incidents and breaches. Security Awareness: Help the IT Security Lead raise awareness about best security practices across the organization. Research: Stay updated about the latest trends, tools, and threats in the cybersecurity space. Documentation: Help maintain records of security events, incidents, and analysis findings for future reference and compliance requirements. We would be really happy if you have: Education : Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field. Technical Skills : Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS, etc.) Familiarity with security technologies such as firewalls, anti-virus software, intrusion detection systems, XDR/MDR and VPNs. Understanding of common operating systems (Windows, Linux, MacOS) and their security features. Familiarity with security protocols, encryption, and authentication methods. Certifications (Optional but Preferred) : CompTIA Security+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus. Other Skills : Strong problem-solving abilities and analytical thinking. Good communication skills, both written and verbal. Detail-oriented and able to handle multiple tasks simultaneously. A proactive and curious attitude, eager to learn and develop skills. Show more Show less

IT Security Intern vadodara,gujarat 0 - 4 years INR Not disclosed On-site Full Time

This is a remote position. As an IT Security Intern, you will have the chance to work closely with our IT Security team to support daily operations, monitor security system performance, security tools, logs, and help with vulnerability management. You will gain practical experience in a variety of IT security functions, including threat analysis, incident response, security audits, endpoint security, and more. Key Responsibilities - Assist in monitoring security alerts, identifying potential threats, and escalating issues as needed across multiple tools used within the organization for threat monitoring and analysis. - Help the cybersecurity engineer conduct vulnerability assessments and assist in patch management processes for vulnerability management. - Participate in audits and assist the IT Security Lead in assessing compliance with security standards, frameworks, and policies for security audits. - Support the team in investigating and responding to security incidents and breaches for incident response. - Help the IT Security Lead raise awareness about best security practices across the organization for security awareness. - Stay updated about the latest trends, tools, and threats in the cybersecurity space for research. - Help maintain records of security events, incidents, and analysis findings for future reference and compliance requirements for documentation. Requirements We would be really happy if you have: - Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field for education. - Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS, etc.) - Familiarity with security technologies such as firewalls, anti-virus software, intrusion detection systems, XDR/MDR, and VPNs. - Understanding of common operating systems (Windows, Linux, MacOS) and their security features. - Familiarity with security protocols, encryption, and authentication methods for technical skills. - CompTIA Security+, Certified Ethical Hacker (CEH), or other relevant certifications are a plus for certifications (Optional but Preferred). - Strong problem-solving abilities and analytical thinking. - Good communication skills, both written and verbal. - Detail-oriented and able to handle multiple tasks simultaneously. - A proactive and curious attitude, eager to learn and develop skills for other skills.,

Lead Project Engineer vadodara,gujarat,india 8 years None Not disclosed On-site Full Time

Job Title: Project Lead / Lead Engineer About us flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry stakeholders to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle. Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. Key Accountabilities: Purpose of the Role The primary focus of this role is to lead and deliver technical projects across Aircraft Records, Asset Transitions, and Data Management for our airline and lessor customers. The Project Lead will be responsible for end-to-end project ownership, guiding teams to ensure delivery excellence, compliance, and high-quality outcomes. This is a hands-on role requiring technical acumen, strong project management, and effective customer engagement to ensure trust, alignment, and satisfaction. Work Arrangements Hybrid/Office-based – This role requires 25-30% in-person presence at our Vadodara office, based on business requirements. Key Responsibilities Lead and oversee technical projects (M&E Data, Aircraft Transition and Records Management) from initiation through successful completion. Ensure compliance with airworthiness regulations, lease contract requirements, and industry standards. Conduct technical due diligence, including auditing of aircraft records, Components, LLPs, ADs & MODs along with structural repair documentation. Collaborate with customers (airlines and lessors) to manage expectations, resolve queries, and deliver project outcomes. Prepare and finalize working standards, workflows, and scope of work in alignment with customer requirements and industry best practices. Prepare and present regular progress status reports to internal and external stakeholders. Manage project escalations effectively and ensure corrective actions are implemented. Mentor and support junior team members, providing training where needed. Drive efficiency, innovation, and continuous improvement within project delivery. Support organizational initiatives and cross-functional collaboration. Travel for on-site audits, transitions, or customer engagements as required. Schedule and prioritize project workloads for optimal resource utilization. Implement best work practices and continuously improve efficiency within the team. Requirements What We Are Looking For We seek a dynamic leader with a strong background in Technical Services (preferably Technical Records) within the aviation industry. The ideal candidate will have a mix of domain expertise, leadership ability, and customer-focused project delivery skills. Industry Experience Minimum 8+ years in the aviation domain (with strong exposure to Technical Services / Technical Records). Minimum 2+ years independently managing projects. Experience in aircraft lease transactions, technical records auditing, and on-site transition projects (e.g., End-of-Lease). Educational Background Bachelor’s degree in aviation management, Aeronautical Engineering, Aircraft Maintenance Engineering or equivalent. Technical Skills Strong knowledge of compliance auditing: Airworthiness Directives (ADs)/SBs/STC, Life Limited Parts (LLPs), Structural Repairs, Hard Time Components. Proficiency with M&E systems (AMOS, Trax, etc.). Familiarity with Aircraft Technical maintenance records & technical manuals (SRM, CMM, AMM, etc. Knowledge of IATA standards for records auditing and Aircraft Lease Contracts. Ability to work with OEM platforms. Project Management Hands-on experience with project management tools (MS Project, Jira, Asana, Monay.com etc.). Project Management Certification (PMP, Prince2, or equivalent) – preferred. Ability to scope, estimate, and evaluate project demands with commercial awareness. Strong stakeholder alignment, communication, and reporting skills. Leadership & Other Expectations Lead teams with accountability for project success. Manage escalations effectively, both internally and externally. Advocate for innovation and adoption of digital/AI tools. Drive efficiency and continuous improvement in delivery processes. Contribute proactively to broader organizational initiatives. Power Skills Customer-centric mindset with excellent stakeholder management. Strong collaboration, problem-solving, and critical thinking skills. Entrepreneurial spirit with a mindset of continuous learning. Ability to adapt in dynamic, fast-paced environments. Soft Skills Proficiency in MS Excel, PowerPoint, and ability to create impactful presentations and have the representation skill. Comfortable with AI-powered productivity tools. Willingness to train and mentor freshers/junior team members. Benefits What’s in It for You? Generous leave policy, 25 annual leaves, 7 sick leaves plus maternity & paternity options. Inclusive medical insurance, For you, plus your spouse and up to two children. Group personal accident policy. Employee Assistance Program (EAP) and telehealth. Term life insuranace. Empowerment through ownership. Global networking opportunities.

Technical Records Consultant vadodara,gujarat 2 - 6 years INR Not disclosed On-site Full Time

As a member of the Technical Services team, you will play a crucial role in supporting our international customers by managing various technical records such as job cards, work orders, tech logs, and more. Your primary responsibility will be ensuring the efficient asset management of our valuable customers" aircraft. You will be accountable for maintaining high levels of customer satisfaction, quality, velocity, efficiency, and operational excellence. Additionally, you will support the team in ad hoc tasks and contribute to fostering innovation and growth in the industry. Key responsibilities include possessing detailed knowledge about technical records, indexing and auditing records, and reviewing maintenance documents for compliance with airworthiness directives, service bulletins, and regulatory requirements. You will also be responsible for preparing, updating, and validating summary/status sheets in the flydocs system and identifying any discrepancies in technical records. Collaboration with internal teams such as Technical Services, Product Support, and Product Innovation will be essential for successful project outcomes. Your success in this role will be determined by your ability to provide clear and concise reporting, prioritize tasks effectively, work methodically, and collaborate as a team player. To excel in this position, you should have more than 2 years of progressive work experience, knowledge of third-party records management platforms like flydocs, and experience with M&E software such as AMOS, STREAM, MXI, TRAX, or ULTRAMAIN. Familiarity with OEM platforms and experience in CAMO, asset management, or technical records departments will be advantageous. If you also have experience working with wide and narrow-body aircraft, specifically Airbus and Boeing models, and an understanding of aircraft acquisition/lease processes, you are an ideal candidate for this position. Knowledge or working experience with the FLYdocs platform would be highly desirable.,

Integration Engineer vadodara,gujarat 3 - 7 years INR Not disclosed On-site Full Time

This is a remote position. About Us Flydocs, a wholly owned subsidiary of Lufthansa Technik, is a pioneer in digital transformation within the aviation industry. Being a global leader in asset management solutions and a vital partner in the Digital Tech Ops Ecosystem, we empower airlines, lessors, and MROs to streamline operations, maintain compliance, and protect asset value. Our innovative digital and technical solutions redefine maintenance records and lifecycle management. At Flydocs, our team excels in addressing intricate challenges with creativity, collaboration, and integrity, delivering exceptional value to our clients. Role Overview As the Onboarding/Integration Engineer, your primary responsibility will be to ensure the seamless integration of our products and services into the client's infrastructure. This role entails close collaboration with clients and internal teams to offer technical support, resolve integration issues, and guarantee a smooth onboarding process. The ideal candidate will possess a robust technical background, exceptional problem-solving skills, and the ability to communicate complex technical concepts to non-technical stakeholders. Key Responsibilities Client Onboarding: - Collaborate closely with new clients to comprehend their technical requirements and ensure a seamless onboarding process. - Conduct onboarding sessions, including technical training and product demonstrations. - Create and maintain comprehensive onboarding documentation. Technical Integration: - Aid clients in integrating our products and services with their existing systems and platforms. - Provide technical support throughout the integration process, including troubleshooting and resolving any arising issues. - Develop custom scripts, APIs, or connectors as necessary to facilitate integration. Support and Troubleshooting: - Serve as the primary point of contact for technical support during the onboarding phase, assisting in achieving successful integration outcomes and fostering long-term trust with clients. - Diagnose and resolve technical issues related to product integration. - Collaborate with the development team to escalate and address complex issues. Collaboration and Communication: - Work closely with internal teams, including sales, product development, and customer support, to ensure a cohesive onboarding experience. - Collaborate with the broader project team to ensure seamless integration and handovers within the overall project scope. - Align integration milestones with project timelines and delivery in coordination with the Implementation Project Manager. - Provide feedback to the product development team based on client experiences and integration challenges. - Communicate technical concepts and solutions effectively to non-technical stakeholders. Continuous Improvement: - Identify opportunities to enhance the onboarding and integration process based on client feedback. - Stay updated with industry trends and best practices in technical integration and onboarding. - Contribute to the development of internal tools and processes to boost efficiency. - Propose ideas for improving the integration process and tools based on client feedback and operational experience. Change Management Support: - Support customers in adopting Flydocs solutions to facilitate a smooth transition and ensure that integration issues do not disrupt business operations. - Assist customers in integrating the product into their operational workflows as part of the integration activities. Requirements Knowledge & Experience We would be delighted if you have: - A Bachelor's degree in a related field or equivalent work experience. An aviation background with graduation is preferred. - 3+ years of experience in a technical support, integration, or onboarding role. - A strong grasp of software integration techniques, including APIs, web services, and custom scripting. - Proficiency in programming languages such as Python, JavaScript, or SQL is beneficial. - Excellent problem-solving skills and attention to detail. - Strong communication skills with the ability to simplify technical concepts for non-technical audiences. - Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is advantageous. - Familiarity with project management tools and methodologies. - Technical proficiency in system integration and troubleshooting. - Capability to manage multiple projects and priorities concurrently. - Strong organizational and documentation skills. - Customer-focused mindset with a commitment to delivering high-quality service. - Ability to thrive in a fast-paced, dynamic environment with a passion for learning new technologies and trends. Benefits Why Join Us - A vibrant company culture that values diversity, collaboration, and growth. - Flex Life: We are fully remote but offer options for collaborative workspaces when you need facetime with your teams across the organization. - Generous Health Benefits: We have health cover through Vitality to keep you feeling your best. - Professional Development: Growth is ingrained in our DNA, and we provide free access to a leading LMS portal to support your self-investment. - Events & Teambuilding: Participate both virtually and onsite in numerous events and workshops planned throughout the year. Perks: We believe in adapting to what works best for you. Choose additional holiday, boost your pension contribution, professional development sponsorship, or extra cash you decide how you want to BeFlex.,