Customer Service Specialist

Company Description

At MetaMarq Co. Pvt. Ltd., we specialize in delivering comprehensive branding and marketing services that empower businesses to grow and thrive. Our expertise spans across various domains, including SEO, data research, and organic reach, helping brands gain visibility and attract the right audience. We craft personalized solutions from content creation to website building that resonate with your target market and reflect your brand's true essence. We also offer full-spectrum legal and startup support, ensuring your business operates smoothly and legally, allowing you to focus on growth. MetaMarq stands by our promise of 100% growth or your money back, dedicated to driving impactful results for startups and established brands alike.

Role Description

This is a full-time hybrid role for a Customer Service Specialist, based in Delhi, India with some flexibility for work from home. The Customer Service Specialist will be responsible for handling customer inquiries, ensuring customer satisfaction, providing excellent phone etiquette, and enhancing the overall customer experience. The specialist will manage support tickets, troubleshoot issues, and communicate effectively with customers to resolve their concerns in a timely manner.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette skills
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively
• Previous experience in a customer service role is beneficial
• Proficiency in using Customer Relationship Management (CRM) software is a plus