Customer Service Specialist

About the Role

Customer Service Executive

You’ll play a key part in ensuring every customer receives exceptional service and a positive experience with our brand.

Key Responsibilities

• Handle

  inbound and outbound calls

  to assist customers with queries, complaints, or product information.
• Manage

  email support

  tickets and respond promptly and professionally.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to resolve complex customer issues.
• Follow communication guidelines and company policies to maintain service quality.
• Achieve performance metrics including response time, customer satisfaction, and quality standards.

Required Skills & Qualifications

• Bachelor’s degree in any field (preferred but not mandatory).
• 1–3 years of experience in

  customer service, voice process, or email support

  (BPO experience is a plus).
• Excellent

  verbal and written English communication

  skills.
• Strong

  problem-solving

  and

  active listening

  abilities.
• Proficient with MS Office and customer service tools (CRM, ticketing systems, etc.).
• Ability to work in shifts (if applicable).