Customer Service Representative

Job Description

Job description We are looking for a UK Customer Service Representative and team member who has the ability to carry out multitasking work on the UK based property management Process.. He / She will be responsible to coordinate with the local team as well as the London team working at the client's place in London. The candidate needs to be highly organized and should be capable of managing priority tasks within the workload. Responsibilities and Duties : -Dealing with property Residential Property Compliance inquiries via call/emails/WhatsApp/fix Flo. - Compliance --- remind Landlord of gas EICR and EPC and follow the email procedure to complete the compliance. - Raise the work order for compliance for new ones that are not completed by the landlord. - Update appointment sheet ... to ascertain that the property manager has completed the sheet and video for the visit. - Work on the CRM - Need to support the team who is in London. - Work with a UK-based client (Property Management) lettings and commercial department along with the team in India - Liaise with landlords/tenants/ UK Council officers and tenants on daily basis - He/she may work as buffer staff on the project for the first few months to train him/ her for 360-degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically. - Effectively resolve discrepancies and complaints of Landlords and Tenants related to Maintenance Issues. - Build and maintain relationships with tenants, landlords, local authorities, etc. - Must be Fluent in English. - The candidate with 1 or 2 years of experience working in a team dealing with the international process is preferred however fresher with dynamic talent with excellent communication skills are welcomed as well. Job Timings: Mon- Fri - 1 PM to 10:30 PM ,Sat - 1 PM to 7:30 PM(During Summers). Mon- Fri - 2 PM to 11:30 PM ,Sat - 2 PM to 8:30 PM (During Winters). Job Type: Full-time Salary: ₹25,000.00 - ₹30,000.00 per month Ability to commute/relocate: Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required) Language: Fluent English (Mandatory) Job Type: Full-time Schedule: UK shift Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) Total work: 1 year (Required) Customer service: 1 year (Preferred) Relevant experience is preferred, particularly with a background in working with BPO companies and calling international clients. Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift UK shift Ability to commute/relocate: Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you speak fluent English ? Work Location: In person