Customer Service Representative

As a Customer Service Representative, your role involves managing a high volume of incoming phone calls and generating sales leads. You will need to identify and assess customer needs to ensure satisfaction and establish sustainable relationships through open communication. Providing accurate information, meeting sales targets, and handling customer complaints effectively are key responsibilities. Keeping records of interactions, following communication procedures, and going the extra mile to engage customers are also important aspects of the role. Key Responsibilities: - Manage incoming phone calls and sales leads - Identify and assess customer needs for satisfaction - Build relationships and trust through open communication - Provide accurate and complete information - Meet sales targets and call handling quotas - Handle customer complaints and provide solutions within time limits - Maintain customer interaction records and process accounts - Follow communication procedures, guidelines, and policies - Engage customers proactively Qualifications Required: - Proven customer support or Client Service Representative experience - Track record of exceeding quotas - Strong phone contact handling and active listening skills - Familiarity with CRM systems and practices - Customer-oriented with adaptability to different personalities - Excellent communication and presentation skills - Ability to multitask, prioritize, and manage time effectively - Bachelor's degree completion required In addition to your responsibilities and qualifications, the company offers a full-time job type with flexible schedules including day and night shifts. Performance bonuses are provided, and the ability to commute or relocate to Rajkot, Gujarat is preferred. Note: The application question asks if you can join immediately. Preferred education is a Bachelor's degree, and preferred language is English. The location preference is Rajkot, Gujarat.,