Customer Service Representative

Job Description: Wings of Care is looking for a Customer Service Representative to join their team in Palghat. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and providing excellent support to patients. This is a full-time on-site position where you will be responsible for greeting patients, managing appointments, and maintaining a clean work environment. Key Responsibilities: - Must exhibit genuineness, dependability, and punctuality in your work - Greet patients and visitors professionally and courteously - Handle phone calls, emails, and appointment bookings efficiently - Verify patient information and ensure accurate data entry in medical records - Coordinate schedules with medical staff effectively - Address and resolve patient concerns, escalating when necessary - Keep the work environment clean and organized - Adhere to all privacy and confidentiality regulations Qualifications: - High school diploma - No prior experience required as all necessary training will be provided - Strong communication and interpersonal skills - Proficiency in reading and writing Malayalam; basic understanding of English - Ability to multitask and maintain composure under pressure - Positive attitude and strong work ethic Company Details: Wings of Care is a trusted healthcare center specializing in acupuncture, homoeopathy, and various alternative treatments. They are dedicated to holistic healing and patient-centered care, with branches in Calicut and Palakkad.,