Customer Service Representative

JD - Customer Service Representative

Interested Candidates Please Call or WhatsApp

Gopinath - 6379052275 / 7010730964

Our Team

The Customer Service Representative serves as a key liaison between customers and internal business and functional teams, ensuring exceptional service delivery and contributing to ROQUETTEs profitability. By fostering strong relationships, they coordinate and align internal resources to achieve the ultimate goal of zero-defect customer satisfaction.

Your experience and talents will make the difference to

• Order Entry:

  Accurately process complex customer orders in ERP, ensuring compliance with service standards and business performance goals.

• Order Management:

  Oversee routine and specialized order activities, including consignment and inventory management, ensuring high-quality service and accountability.

• Customer Advocacy:

  Act as a customer champion by anticipating needs, prioritizing requests and leveraging internal resources to optimize satisfaction and cost efficiency.

• System Execution:

  Manage integrated processes across multiple platforms including SAP, Elemica (EDI), Document Control System (Sharepoint, forwarder portals), requiring strong knowledge of supply chain and related functions.

What we will love about you:

• Team player
• Critical thinking and problem-solving skills
• Exceed customer expectations
• Comply with internal and external control requirements
• Demonstrate accountability and continuous improvement mindset

And also

• Graduation (in any discipline)
• 4+ years of relevant experience in B2B / Chemicals / Pharma sector
• Fluency in English with good written and spoken skill
• Ability to work efficiently with stakeholders with different nationalities
• Sample handling experience
• Expertise in air and road transportation
• Proficiency in MS Excel - formulae, v-lookup, h-lookup, pivot, Power Point, Word

• Proficiency in SAP, Sales Force

  , Elemica (Electronic data interchange) and Document Control System (Sharepoint, forwarder portals)
• Knowledge of custom documentation, airway bill, packing list, invoice, certificate of analysis