Customer Service Representative

About the Role

Customer Support Associate (International Non-Voice Process)

freshers and experienced candidates

Key Responsibilities

• Respond to customer inquiries through chat, email, or ticketing platforms in a professional and timely manner.
• Understand customer concerns and provide accurate solutions while maintaining high customer satisfaction.
• Handle multiple customer queries simultaneously while adhering to quality and productivity standards.
• Collaborate with the internal team to resolve complex issues efficiently.
• Document all customer interactions and update records accurately in the CRM system.
• Follow up on unresolved issues and ensure proper escalation procedures are followed.
• Maintain confidentiality of customer information and comply with company policies and data protection standards.
• Work in a fast-paced environment and adapt to process changes as required.
• Participate in team meetings, training sessions, and quality reviews to improve performance.

Required Qualifications and Skills

• Education:

  Minimum

  12th Pass

  or

  Graduate

  in any discipline.

• Experience:

  Freshers and experienced candidates are welcome.
• Excellent written English communication skills (grammar, spelling, and tone).
• Strong problem-solving skills and ability to handle challenging customer interactions with professionalism.
• Basic computer knowledge and typing speed of at least 30–35 WPM with good accuracy.
• Ability to multitask, prioritize, and manage time effectively.
• Must be flexible to work

  night shifts

  as this is an

  international process

  .
• Strong interpersonal skills and a positive, customer-focused attitude.

Working Conditions

• Shift:

  Night Shift (Compulsory)

• Working Days:

  5 days a week (Rotational offs)

• Mode:

  Work from Office only (no remote option)

• Location:

  Indore

Compensation and Benefits

• Salary Range:

  ₹21,000 to ₹28,000 per month (based on skills and experience)

• Travel Allowance:

  Provided as per company policy.

• Overtime Bonus:

  Attractive incentives for overtime work.

• Performance Bonus:

  Additional monthly incentives based on performance metrics.

• Training:

  Paid training and continuous learning opportunities to enhance your career growth.

• Growth Opportunities:

  Internal job postings and promotions based on merit and performance.

• Healthy Work Culture:

  Supportive team environment, approachable leadership, and a focus on employee well-being.

Why Join Us?

• Opportunity to work in an international process and gain global exposure.
• Fast-growing company with clear career growth paths.
• Excellent work-life balance with five-day working weeks.
• Competitive pay with additional perks and incentives.
• Friendly and collaborative work environment that values performance and learning.

How to Apply

If you have strong written communication skills and a passion for delivering outstanding customer service, we invite you to join our team.

Submit your updated resume by Linkedin itself.