Customer Service Representative

Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site)

Chattarpur Hills Mehrauli

11:00 AM – 7:00 PM | 6-day work week

About Czarina

hand-embellished couture kaftans

confidence, individuality, and effortless luxury

international retail, e-commerce, and marketplaces

Role Overview

refined, proactive, and customer-centric

This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.

Key Responsibilities

✨ Handle customer communication across Instagram, WhatsApp, phone & email

✨ Manage domestic & international orders, shipping coordination, returns/exchanges

✨ Liaise with warehouse & logistics to ensure seamless order fulfilment

✨ Maintain CRM & order systems with accuracy and attention to detail

✨ Deliver a warm, premium, solution-oriented experience to every customer

✨ Assist with marketplace queries (Amazon/Flipkart – preferred experience)

About You

✅ Excellent English communication (written & spoken)

customer service (luxury/retail/fashion preferred)

✅ Social media messaging & e-commerce customer support experience

✅ Strong follow-up & coordination skills

✅ Calm, polished, customer-first approach

✅ Tech-savvy with basic CRM/order management knowledge

Why Join Us

global luxury brand

creative, high-performance fashion environment

🚀 Growth opportunities as the brand expands globally

💎 Represent a brand admired for elegance, artistry & craftsmanship

Apply Now

📩 Send your resume & short cover letter to:

ckaftans@gmail.com or WhatsApp 7000718250

Subject:

Join Czarina and be the voice behind an unforgettable luxury experience.