Customer Service Representative

Customer Service Representative – Czarina
Location: Delhi, Chattarpur Hills (Hybrid – 3 days WFH, 3 days in-office)Job Type: Flexible Hours, Full-Time⸻About UsCzarina is a luxury resort-wear brand creating timeless, hand-embellished pieces that celebrate individuality, femininity, and confidence. With a global footprint across retail, wholesale, and online, we pride ourselves on offering not only beautiful fashion but also exceptional customer experiences.⸻The RoleWe are looking for a Customer Service Representative to join our Delhi office in Chattarpur Hills. If you have strong English communication skills, a positive attitude, and a knack for solving problems with empathy and grace, this role is for you.This is a hybrid role offering the best of both worlds – 3 days working from home and 3 days in our Delhi office. We also offer flexible working hours to suit your lifestyle.⸻Key Responsibilities • Handle customer enquiries via email, phone, and live chat with professionalism and care. • Provide accurate product and order information, including delivery updates. • Assist with order processing, returns, and exchanges. • Build and maintain strong relationships with customers, ensuring a premium experience. • Work closely with our retail and operations teams to resolve issues quickly.⸻Key Requirements✔ Excellent English (written & spoken)✔ Strong communication and interpersonal skills✔ Customer-first mindset with patience and empathy✔ Ability to multitask and manage time effectively✔ Basic computer and order management skills✔ Previous customer service experience (retail/fashion preferred but not essential)⸻Why Join Us?✨ Hybrid flexibility – balance office culture with work-from-home convenience✨ Flexible hours – because we value your work-life balance✨ Be part of a creative, supportive, and fashion-forward team✨ Opportunities for growth within a fast-expanding global brand⸻How to ApplyIf this sounds like you, we’d love to hear from you!Please send your resume and a short cover letter to ckaftans@gmail.com with the subject line: Customer Service Role – Delhi Office.⸻👑 Join Czarina and be the voice that makes every customer feel like royalty.⸻