Customer Service Representative

Job Summary

We are looking for a Customer Care Executive who will act as the first point of contact for customers, handling queries, complaints, service requests, and follow-ups. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve issues efficiently while maintaining service quality standards.

Key Responsibilities-

• Handle inbound & outbound customer calls, emails, WhatsApp, and CRM tickets
• Register customer complaints, service requests, and feedback in the system
• Coordinate with operations, field teams, workshops, or vendors for issue resolution
• Provide accurate information about services, pricing, timelines, and policies
• Ensure TAT (Turnaround Time) compliance and customer satisfaction
• Follow up with customers until resolution and closure
• Maintain detailed records of interactions and transactions
• Escalate critical issues to supervisors as per SOP
• Assist in customer onboarding and service activation
• Maintain professional communication and brand representation

Required Skills & Qualifications-

• Graduate / 12th Pass (Graduates preferred)
• 0–3 years experience in Customer Support / Call Center / Service Desk
• Good command over Telugu ,Hindi & English
• Basic computer knowledge (CRM, MS Excel, email handling)
• Strong problem-solving and interpersonal skills
• Ability to handle pressure and multiple tasks
• Customer-centric attitude with attention to detail

Preferred Experience (Optional)-

• Experience in automobile, EV, RSA, towing, fleet, insurance, or mobility services
• Familiarity with CRM tools, ticketing systems, or call management software.
• Working Hours-6 days working
• (Rotational shifts)

What We Offer

Competitive salary + performance incentives

Growth opportunities in a fast-growing mobility ecosystem

Professional work environment

Skill development and training

To apply share your CV to

headofoperations@motomile.in

Job Types: Full-time, Fresher

Pay: ₹9,365.59 - ₹20,000.00 per month

Work Location: In person