Customer Service Representative

Job Responsibilities:

• Handle incoming and outgoing customer calls professionally
• Respond to customer queries and provide accurate information about products/services
• Resolve customer complaints politely and efficiently
• Maintain daily call records and follow-up details
• Coordinate with internal teams when required
• Communicate with customers via phone, WhatsApp, or email (if required)

Required Skills:

• Good communication skills (Hindi mandatory, basic English required)
• Polite, patient, and customer-oriented attitude
• Basic computer knowledge (MS Word, Excel, Email)
• Ability to work in a team and handle pressure
• Willingness to learn and grow

Eligibility Criteria:

• Minimum qualification: 12th Pass / Graduate
• Freshers are welcome
• Prior experience in customer care / telecalling will be an advantage

Salary & Benefits:

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person