Customer Service Representative – Czarina Location: Delhi, Chattarpur Hills (Hybrid – 3 days WFH, 3 days in-office) Job Type: Flexible Hours, Full-Time ⸻ About Us Czarina is a luxury resort-wear brand creating timeless, hand-embellished pieces that celebrate individuality, femininity, and confidence. With a global footprint across retail, wholesale, and online, we pride ourselves on offering not only beautiful fashion but also exceptional customer experiences. ⸻ The Role We are looking for a Customer Service Representative to join our Delhi office in Chattarpur Hills. If you have strong English communication skills, a positive attitude, and a knack for solving problems with empathy and grace, this role is for you. This is a hybrid role offering the best of both worlds – 3 days working from home and 3 days in our Delhi office. We also offer flexible working hours to suit your lifestyle. ⸻ Key Responsibilities • Handle customer enquiries via email, phone, and live chat with professionalism and care. • Provide accurate product and order information, including delivery updates. • Assist with order processing, returns, and exchanges. • Build and maintain strong relationships with customers, ensuring a premium experience. • Work closely with our retail and operations teams to resolve issues quickly. ⸻ Key Requirements ✔ Excellent English (written & spoken) ✔ Strong communication and interpersonal skills ✔ Customer-first mindset with patience and empathy ✔ Ability to multitask and manage time effectively ✔ Basic computer and order management skills ✔ Previous customer service experience (retail/fashion preferred but not essential) ⸻ Why Join Us? ✨ Hybrid flexibility – balance office culture with work-from-home convenience ✨ Flexible hours – because we value your work-life balance ✨ Be part of a creative, supportive, and fashion-forward team ✨ Opportunities for growth within a fast-expanding global brand ⸻ How to Apply If this sounds like you, we’d love to hear from you! Please send your resume and a short cover letter to ckaftans@gmail.com with the subject line: Customer Service Role – Delhi Office. ⸻ 👑 Join Czarina and be the voice that makes every customer feel like royalty. ⸻
🌟 Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site) 📍 Chattarpur Hills Mehrauli Delhi 🕒 11:00 AM – 7:00 PM | 6-day work week About Czarina Czarina is a global luxury resort-wear house known for its hand-embellished couture kaftans , elevated silhouettes, and exquisite craftsmanship. Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrate confidence, individuality, and effortless luxury . With a strong presence across international retail, e-commerce, and marketplaces , we are driven by our commitment to premium quality and exceptional service. Role Overview We are seeking a refined, proactive, and customer-centric professional to join our Delhi office as a Customer Service Representative . This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency. Key Responsibilities ✨ Handle customer communication across Instagram, WhatsApp, phone & email ✨ Manage domestic & international orders, shipping coordination, returns/exchanges ✨ Liaise with warehouse & logistics to ensure seamless order fulfilment ✨ Maintain CRM & order systems with accuracy and attention to detail ✨ Deliver a warm, premium, solution-oriented experience to every customer ✨ Assist with marketplace queries (Amazon/Flipkart – preferred experience) About You ✅ Excellent English communication (written & spoken) ✅ Prior experience in customer service (luxury/retail/fashion preferred) ✅ Social media messaging & e-commerce customer support experience ✅ Strong follow-up & coordination skills ✅ Calm, polished, customer-first approach ✅ Tech-savvy with basic CRM/order management knowledge Why Join Us 🌍 Work with a global luxury brand 👗 Be part of a creative, high-performance fashion environment 🚀 Growth opportunities as the brand expands globally 💎 Represent a brand admired for elegance, artistry & craftsmanship Apply Now 📩 Send your resume & short cover letter to: ckaftans@gmail.com or WhatsApp 7000718250 📌 Subject: Customer Service Representative – Delhi 👑 Join Czarina and be the voice behind an unforgettable luxury experience.