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WIDE SOFTECH LTD
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Customer Service Representative (CSR)

Customer Service Representative (CSR)

WIDE SOFTECH LTD

0 - 4 years

0 Lacs

maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

customer service email support product knowledge problem solving order processing record keeping team collaboration phone support chat support social media support active listening empathy complaint resolution english proficiency hindi proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

In this role as a Customer Service Representative, you will be responsible for handling customer inquiries through various channels such as phone, email, chat, and social media platforms. Your primary duty will be to actively listen to customers, understand their concerns, and provide empathetic support. You will need to offer accurate and comprehensive information about the company's products, services, and policies, while efficiently resolving complaints and troubleshooting issues. Key Responsibilities: - Respond to customer inquiries via phone, email, chat, and social media - Actively listen to customers and provide empathetic support - Provide accurate information about products, services, and company policies - Resolve complaints and troubleshoot problems efficiently - Process orders, returns, and exchanges - Maintain meticulous records of customer interactions - Collaborate with internal teams to ensure customer satisfaction Qualifications Required: - Suitable for freshers - Proficiency in English and Hindi preferred If you are interested in this full-time, permanent position with benefits including health insurance and provident fund, please contact the employer at +91 9421945921 for further details.,

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Customer Service Representative (CSR)