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Customer Service Representative

Customer Service Representative

CareerUS Solutions

0 years

|

0 Lacs

Posted:1 day ago| Platform:

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Skills Required

service communication chat resolve empathy pricing transactions crm software multitasking multilingual zendesk freshdesk

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Customer Service Representative (CSR)

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints and issues with empathy and efficiency.
Provide accurate information about products, services, pricing, and policies.
Process orders, forms, applications, and requests.
Maintain detailed records of customer interactions and transactions in CRM systems.
Follow communication scripts when handling different topics.
Escalate complex or unresolved issues to the appropriate departments.
Meet individual and team performance targets, such as call handling time, first-contact resolution, and customer satisfaction.
Stay updated on product knowledge and company policies.

Requirements:

High school diploma or equivalent; a bachelor's degree is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in CRM software, MS Office, and communication tools.
Ability to remain calm under pressure and handle difficult situations professionally.
Good organizational and multitasking skills.

Preferred Qualifications:

Experience in [industry-specific customer service: e.g., e-commerce, IT, finance].
Multilingual abilities (if relevant to the role).
Familiarity with ticketing systems like Zendesk, Freshdesk, Salesforce.

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