Customer Service Representative

Company Description

Avalanche High-Tech Enterprise is a comprehensive online platform offering recruitment services, IT solutions, and product development to address diverse business needs. We connect companies with ideal candidates through advanced recruitment tools while providing IT services such as system integration, cloud solutions, and cybersecurity. Additionally, our IT product development team creates innovative software and mobile applications to help businesses improve customer experiences and operational efficiency. At Avalanche, we are dedicated to blending technology with expertise to deliver customized and efficient solutions for our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Pune. The Customer Service Representative will handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. Day-to-day tasks include providing support via phone, email, or in person, updating customer records, and working collaboratively with other departments to address customer concerns effectively. The role requires a proactive approach to delivering exceptional customer experiences and maintaining strong client relationships.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Satisfaction
• Experience in providing excellent Customer Experience and maintaining strong client relationships
• Strong communication and interpersonal skills
• Ability to handle complex inquiries and resolve complaints in a professional manner
• Attention to detail and excellent problem-solving abilities
• Prior experience in similar roles is preferred
• Bachelor's degree in Business, Communications, or related field is advantageous