Customer Service Professional - Multiple Levels (Trainee/Junior Execut

Position Overview:

KMP Freight is hiring Customer Service Professionals at multiple levels - Trainee, Junior Executive, Executive, and Senior Executive for our international freight forwarding operations. We seek committed, career-focused female professionals who can handle multi-tasking in a dynamic environment and are serious about long-term employment.

Role & Responsibilities:

For Trainee/Junior Executive Levels:

• Handle customer inquiries for international shipment bookings via email and phone
• Process sea freight (FCL/LCL) and air freight bookings in logistics systems
• Prepare and verify shipping documentation (invoices, packing lists, bills of lading)
• Coordinate with overseas agents, shipping lines, and airlines for booking confirmations
• Track shipments and provide timely status updates to customers
• Enter and maintain accurate shipment data in company systems
• Support senior team members with documentation and operational tasks
• Learn freight forwarding procedures, customs regulations, and international logistics

For Executive/Senior Executive Levels:

• Independently manage key customer accounts for sea and air freight operations
• Handle complex multi-modal shipments and specialized cargo bookings
• Prepare comprehensive export-import documentation and ensure compliance
• Coordinate customs clearance, delivery schedules, and final mile logistics
• Provide freight rate quotations and pricing support to customers
• Handle customer escalations and resolve operational issues professionally
• Train and mentor junior team members in freight operations
• Build and maintain strong relationships with overseas partners and agents
• Support commercial team with rate negotiations and customer proposals
• Contribute to process improvements and operational efficiency

Key Operational Requirements:

• Multi-tasking:

  Must efficiently handle multiple customer accounts, shipments, and pricing tasks simultaneously in fast-paced environment

• Communication:

  Respond to customer emails, calls, and queries promptly throughout the day

• Post-Office Hours Support:

  Must be available to attend work-related calls and respond to urgent emails from home after office hours when required

• Documentation Accuracy:

  Ensure 100% accuracy in shipping documentation to avoid customs issues or delays

• Team Coordination:

  Work closely with operations, pricing, accounts, and sales teams

• Flexibility:

  Handle urgent operational requirements including occasional port/airport coordination

Preferred Candidate Profile:

For Trainee Level (3 to 6 months experience):

• Candidates with 3 months to 1 year freight forwarding experience Basic knowledge of sea freight (FCL/LCL) or air freight operations required Currently working as trainee/junior in other freight companies are ideal
• Excellent English communication skills (written and spoken) - MANDATORY
• Basic computer proficiency (MS Office, Excel, email)
• Eager to learn international logistics and build long-term career

For Junior Executive Level (1-2 years experience):

• 1-2 years experience in customer service, operations, or logistics
• Good understanding of customer coordination and service principles
• Freight forwarding experience is an advantage but not mandatory
• Proficient in Excel and email communication systems
• Ability to handle multiple tasks and work under deadlines

For Executive Level (3-4 years experience):

• 2-4 years experience in freight forwarding, logistics, or related operations
• Strong knowledge of sea freight and/or air freight operations preferred
• Experience in handling customer accounts independently
• Understanding of customs procedures, INCOTERMS, and shipping documentation
• Advanced Excel skills and familiarity with logistics management systems

For Senior Executive Level (5-6 years experience):

• 4-7 years experience in freight forwarding customer service or operations
• Expert knowledge of international logistics, sea/air freight operations
• Proven track record of managing high-value customer accounts
• Experience in team coordination or informal leadership roles
• Strong commercial awareness and pricing knowledge
• Ability to handle complex operational challenges and customer escalations

Essential Requirements (ALL Levels):

• Excellent English Communication:

  Written and spoken English proficiency is MANDATORY - this is non-negotiable as daily work involves extensive email and phone communication with international clients

• Female Candidates Only:

  We are specifically hiring female professionals for this role

• Convenient Commute:

  Must reside near our office location OR have own two-wheeler for reliable daily commute - this is essential for punctuality and long-term commitment

• Multi-tasking Capability:

  Proven ability to handle multiple customers, shipments, and priorities simultaneously

• Immediate Joining:

  Selected candidates should join within 7-15 days

• Long-Term Commitment:

  We seek professionals serious about building careers, not those looking for short-term employment. Minimum 3-5 years commitment expected

• Post-Office Hours Availability:

  Must be reachable for urgent work-related calls and emails from home after office hours when required

• Professional Attitude:

  Dependable, accountable, and serious about work responsibilities

Technical Skills Preferred:

• Proficiency in MS Excel (VLOOKUP, formulas, data management)
• Experience with logistics software or ERP systems (CargoWise, SAP, or similar)
• Knowledge of ocean freight (FCL, LCL, NVOCC operations)
• Understanding of air freight operations and procedures
• Familiarity with customs documentation and clearance processes

Personal Attributes:

• Strong work ethic and self-motivated
• Attention to detail and accuracy in work
• Problem-solving mindset and ability to work under pressure
• Team player with collaborative approach
• Professional demeanor in client interactions
• Positive attitude and willingness to learn

What We Offer:

Structured Career Growth:

Work Timings & Location:

Office Hours:

Application Process:

IMPORTANT:

To Apply:

Interview Requirements:

• Updated resume with complete work history
• Educational certificates (originals for verification)
• Current/previous employment proof
• Valid ID proof (Aadhar/PAN/Passport)

Interview Will Assess:

• English communication skills (written test + verbal assessment)
• Freight forwarding knowledge (for experienced candidates)
• Multi-tasking ability through situational scenarios
• Long-term career commitment and seriousness
• Cultural fit with our team and values
• Availability for immediate joining

Who can Apply:

Female professionals having 3 months to 1 year experience in Freight Forwarding field residing near our Chennai office (Gerugambakkam) or with convenient commute

Candidates should have excellent English communication (spoken and written)

Those serious about building long-term career in logistics (minimum 3-5 years)

Multi-tasking professionals who can handle fast-paced environment

Individuals available for immediate joining (within 15-30 days)

Committed professionals ready to support operations after office hours when needed