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Allstate Insurance Company
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Customer Service Analyst III

Customer Service Analyst III

Allstate Insurance Company

0 - 2 years

4 - 8 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

global operations business services solution design administration c senior analyst support services telematics customer service customer service analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Care Analyst III answers incoming calls as the initial contact point for Allstate Dealer Services for Dealerships, Lenders and Consumers. The role provides the first level of support/information and escalates calls to other departments when more specific assistance is required.

Key Responsibilities

Assist dealers with updates or changes to Allstate Dealer Services product contracts

Provide information on payments to dealers, lenders and consumers using multiple admin systems

Perform any other task assigned by management

Provide Cancellation quotes for Allstate Dealer Services products to dealers, lenders and consumers using Access-based, Web-based and Mainframe admin systems

May be responsible for working on multiple projects at once

Delivers timely, accurate customer service ensuring the highest level of satisfaction

Education

4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Customer Service Analyst III