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Customer Service Professional

1 - 6 years

1 - 4 Lacs

Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

inbound customer service presentation skills customer care crm software customer interaction process improvement sales conflict resolution computer promotions written communication chat customer handling pricing communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.
  • Provide accurate and helpful information regarding products, services, pricing, and promotions.
  • Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.
  • Accurately process orders, payments, and returns.
  • Identify and address customer needs, proactively suggesting relevant products or services.
  • Maintain accurate records of customer interactions in the CRM system.
  • Contribute to a positive and collaborative team environment.
  • Stay updated on product knowledge, company policies, and industry best practices.
  • Proactively identify areas for process improvement and contribute to solutions.
  • High school diploma or equivalent
  • Minimum of 1 year of experience in a customer service role, preferably in a sales environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using computers and CRM software.
  • Ability to work effectively in a fast-paced environment.
  • Ability to multitask and prioritize effectively.
  • Ability to work independently and as part of a team.
  • Strong work ethic and commitment to exceeding expectations.

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Lightfire Solutions

Advertising Services

Noida UP

51-200 Employees

2 Jobs

    Key People

  • Alice Johnson

    CEO

  • Bob Smith

    CTO

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