Customer Service Manager

As a Communication & Coordination Specialist, you will play a crucial role in facilitating efficient cross-departmental communication within the India team. Your responsibilities will also include serving as a communication bridge between the Chinese and Indian teams to ensure the effective transfer of key information. You will be required to conduct regular visits to frontline operations in India for market research, team training, and on-site issue resolution. Monitoring the implementation of service processes and key tasks, identifying and reporting business or team-related issues, and driving issue resolution will be an essential part of your role. Leading the development of service quality and user experience improvement plans based on frontline feedback and market findings will be another key responsibility. You will coordinate resources and supervise the effectiveness of the implementation of these improvement plans. The ideal candidate for this position should be fluent in both Chinese and English, with strong communication skills in cross-cultural business environments. Proficiency in office software, particularly Excel, and solid data analysis skills are required. A fast learner with the ability to quickly grasp industry knowledge and internal processes will excel in this role. Excellent stress management skills are essential, as you will be expected to thrive in a fast-paced, multitasking environment. Prior experience working in multinational teams is preferred, and any background in customer service, offline operations, or spare parts supply chain will be a plus.,