Customer service - immediate joiners

JOB DESCRIPTION

Position: Concierge Executive

Location: Andheri East, Mumbai

Role Purpose:

• Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies
• Co-ordinate with the relevant departments towards resolution of customers case Essential Duties/Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Assisting HNI client with their request with an aim of providing best possible experience.
• Processing bookings and making travel arrangements, hotel bookings & other additional on tour services.
• Strong destination knowledge along with expertise in negotiating rates with suppliers.
• Itinerary planning, product and brochure designing.
• Coordinate service requests between customers, providers & internal operations team from first call to case closure
• Should have experience in Voice & Chat Process
• Ensure customer satisfaction and provide professional customer support and maintain relationship with customer. • Knowledgeable about Travel destinations, good at itinerary planning and adept at online software

Knowledge, skills, and abilities:

• Experience working with customer support.
• Excellent verbal and written communication skills
• Proficient in basic Microsoft applications
• Good writing skills. Blogging or creative writing skills will be preferred. People who like to read as a hobby, including fiction and non-fiction will be preferred. Spoken Foreign Languages will be a bonus.
• Good conversation skills. High level fluency in English, can speak well and has good grammar and punctuation. Good typing speed.

Qualification:

Full time- Minimum Graduation with top colleges is required

Experience: 6 months - 2 + years customer service/ referral specialist and/or International call center experience / Travel industry/ lifestyle services.