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Customer Service Executives

Customer Service Executives

Lawpoint Publications

0 - 4 years

2 - 3 Lacs

Kolkata

Posted:3 months ago| Platform:

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Skills Required

customer relationship customer service customer complaints customer care customer interaction upsell sales process sales customer support voice process operations chat email support non voice customer handling pricing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lawpoint Publications is looking for Customer Service Executives to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

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Lawpoint Publications

www.lawpointpublications.com

Publishing

Legal City

50 Employees

3 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Editor
Peter Parker

Marketing Director

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