Tronicles System Services LLP

Description We are looking for Customer Service Executives to join Tronicles System Services LLP, a leading BPO based in Vadodara. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers based in USA. You will be involved in handling customer inquiries, resolving issues, and providing exceptional service to our clients. Our Timings Are Monday to Thursday ( 4 working days per week) Full time: 6.30 PM to 5.30 AM. Part time : 6.30 PM to 9.30 PM. This role is vital to our company as it directly impacts customer retention and loyalty. Customer Service Executives at Tronicles System Services LLP work on a variety of projects, collaborating with different teams to deliver top-notch service. Strong communication skills, problem-solving abilities, and a customer-centric approach are key to succeeding in this role. Responsibilities Calling customer to verify healthcare benefits via phone in a timely and professional manner. Resolving customer complaints and issues effectively to ensure customer satisfaction. Providing beneficial information leading to customer satisfaction. Documenting all interactions with customers accurately in the CRM system. Following up with customers to ensure their issues are fully resolved. Identifying and implementing process improvements to enhance the customer experience. Requirements Ability to work from 6.30 PM to 5.30 AM IST Full time or 6.30 PM to 9.30 PM IST Part Time. Should be residing in Vadodara. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-focused mindset. Ability to work well in a team environment and collaborate with colleagues. Good time management skills and ability to prioritize tasks effectively. Basic computer skills and familiarity with CRM systems. Empathy and patience when dealing with customer inquiries and complaints. Ability to adapt to changing situations and handle high-pressure environments. Attention to detail and accuracy in documenting customer interactions. Show more Show less

Hiring : International Customer Service Representative ( Midnight Shift ) Overview: We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based operations. w e are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing technicians & drivers to different regions to provide assistance. Make and Receive 30 to 40 calls a day in order to keep track of live service requests on our GPS tracked CRM software. Job duties: A day-in-the-life of a RSA Dispatcher. As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or digitally. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location Monitor dispatched calls and take action to resolve and correct service or other potential problems Handle driver / customer escalations in accordance with established procedures Provide explanations to customers and reports / document service issues Close service requests using company electronic dispatching system Accept payment from members / customers, when necessary Reconcile and resolve rudimentary payment issues and maintain related records and files Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required Ensure proper maintenance of tow trucks, service vehicles and equipment Assist coworkers and less-tenured dispatchers, as necessary Collect payment, submit invoices and Communicate with clients, Insurance companies, Other agencies involved. Qualifications/Requirements Graduate/Masters all throughout in ENGLISH MEDIUM. Preferable experience within Customer Service or any other roles in reference to Customer satisfaction. 2 years Experience in USA based Int'l BPO. Disciplined and structured in the daily work. Excellent communication and interpersonal skills. Ability to answer multiple phone calls in a busy setting. Ability to have a professional demeaner and phone etiquette. Ability to address problems and requests by transmitting information or providing solutions to the team. Proficiency in Office 365. Knowledge about CRM or other similar software will be preferred. Comfortable speaking with various people be Polite , Calm, Collective and EMPHATIC - Absolutely fluent in English with no Heavy accent. Must be available to work from Monday to Saturdays : 12.30 AM to 9.00 AM IST Must ensure 100% attendance for the first 3 months (NON-NEGOTIABLE ) Salary : 25000-30000 Employment Type Full-time

We are seeking dynamic and motivated **Customer Care Executives** Based in Vadodara to join our growing team for a prestigious **USA Healthcare Campaign**. If you're passionate about sales, marketing, and helping people access life-changing healthcare benefits, this is the perfect opportunity for you! In this role, you will engage with customers over the phone, pre-qualify them for healthcare programs, and guide them through the enrollment process. This is a high-energy, target-driven environment where your communication skills and sales acumen will directly impact customer outcomes and team success. **Shift Options:** - Full-Time:** 8:30 PM to 5:30 AM (Monday to Thursday) - Part-Time:** 6:30 PM to 9:30 PM (Monday to Thursday) **Key Responsibilities:** - Make up to 200-300 outbound calls per day to potential customers across the USA. - Pre-qualify customers for healthcare benefits and guide them through the eligibility process. - Deliver clear, accurate, and compelling information about healthcare products and services. - Achieve daily, weekly, and monthly performance targets. - Maintain accurate records of customer interactions and outcomes in CRM systems. - Collaborate with team members and supervisors to improve processes and results. - Provide excellent customer service while maintaining compliance with all policies and regulations. **Requirements:** - Graduate or Master’s degree in any discipline. - Minimum 1 year of experience in an international BPO environment as a Sales or Marketing Executive (product or service-based). - Proven experience in sales, lead generation, or customer engagement roles. - Excellent English communication skills – both verbal and written. - Strong sales and marketing aptitude with a persuasive and professional phone demeanor. - Ability to work in a high-pressure, goal-oriented environment. - Comfortable working night shifts (Full-Time or Part-Time as per role). - Must be a team player with a positive attitude and a strong desire to grow. - Proficient in using computers and CRM tools. **What We Offer:** - Competitive salary with performance-based incentives - Comprehensive training and career development opportunities - Supportive team environment with clear growth paths - Access to wellness programs and employee support initiatives **Ideal Candidate Profile:** You’re a driven, customer-focused professional who thrives in fast-paced environments. You’re passionate about sales, enjoy building rapport over the phone, and are committed to achieving—and exceeding—targets. You take pride in being part of a team and are always looking for ways to improve and excel. Salary - Part time : 7000-9000 + Incentives Full time : 22000 to 26000 + Incentives Strictly : ON-SITE ( Must be Residing in Vadodara, Gujarat)

Description We are looking for Customer Service Executives to join Tronicles System Services LLP, a leading BPO based in Vadodara. As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers based in USA. You will be involved in handling customer inquiries, resolving issues, and providing exceptional service to our clients. Our Timings Are Monday to Thursday ( 4 working days per week) Full time: 6.30 PM to 5.30 AM. Part time : 6.30 PM to 9.30 PM. This role is vital to our company as it directly impacts customer retention and loyalty. Customer Service Executives at Tronicles System Services LLP work on a variety of projects, collaborating with different teams to deliver top-notch service. Strong communication skills, problem-solving abilities, and a customer-centric approach are key to succeeding in this role. Responsibilities Calling customer to verify healthcare benefits via phone in a timely and professional manner. Resolving customer complaints and issues effectively to ensure customer satisfaction. Providing beneficial information leading to customer satisfaction. Documenting all interactions with customers accurately in the CRM system. Following up with customers to ensure their issues are fully resolved. Identifying and implementing process improvements to enhance the customer experience. Requirements Ability to work from 6.30 PM to 5.30 AM IST Full time or 6.30 PM to 9.30 PM IST Part Time. Should be residing in Vadodara. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-focused mindset. Ability to work well in a team environment and collaborate with colleagues. Good time management skills and ability to prioritize tasks effectively. Basic computer skills and familiarity with CRM systems. Empathy and patience when dealing with customer inquiries and complaints. Ability to adapt to changing situations and handle high-pressure environments. Attention to detail and accuracy in documenting customer interactions.