Customer Service Executives

We are currently seeking passionate Customer Service Executives to join our team at Tronicles System Services LLP, a leading BPO company located in Vadodara. As a Customer Service Executive, you will have a pivotal role in ensuring customer satisfaction and fostering positive relationships with our clients based in the USA. Your primary responsibilities will include addressing customer inquiries, resolving issues proficiently, and delivering exceptional service to our valued customers. The working hours for this position are structured as follows: - Full-time: Monday to Thursday, from 6:30 PM to 5:30 AM - Part-time: Monday to Thursday, from 6:30 PM to 9:30 PM Your contributions as a Customer Service Executive are crucial to our organization as they directly influence customer retention and loyalty. Collaborating with various teams on diverse projects, you will be expected to exhibit strong communication skills, effective problem-solving capabilities, and maintain a customer-centric approach to excel in this role. **Responsibilities:** - Contacting customers to verify healthcare benefits over the phone promptly and professionally. - Resolving customer complaints and issues efficiently to ensure utmost customer satisfaction. - Providing valuable information that contributes to overall customer contentment. - Accurately documenting all customer interactions in the CRM system. - Following up with customers to guarantee the complete resolution of their issues. - Identifying and implementing process enhancements to elevate the overall customer experience. **Requirements:** - Availability to work either full-time from 6:30 PM to 5:30 AM IST or part-time from 6:30 PM to 9:30 PM IST. - Residency in Vadodara is mandatory. - Proficiency in both verbal and written communication. - Demonstrated problem-solving skills and a customer-focused mindset. - Ability to collaborate effectively in a team-oriented environment. - Strong time management skills and the capacity to prioritize tasks efficiently. - Basic computer skills and familiarity with CRM systems. - Possess empathy and patience in handling customer inquiries and complaints. - Adaptability to dynamic situations and adeptness in managing high-pressure environments. - Attention to detail and precision in documenting customer interactions is essential.,