Customer Service Executives

As a Customer Service Executive at Tronicles System Services LLP, a leading BPO based in Vadodara, you will be responsible for ensuring customer satisfaction and maintaining positive relationships with customers in the USA. Your role will involve handling inquiries, resolving issues, and providing exceptional service to clients. **Responsibilities:** - Calling customers to verify healthcare benefits via phone promptly and professionally. - Resolving customer complaints effectively to ensure satisfaction. - Providing valuable information to enhance customer satisfaction. - Accurately documenting all customer interactions in the CRM system. - Following up with customers to ensure complete issue resolution. - Identifying and implementing process improvements for an enhanced customer experience. **Requirements:** - Ability to work full-time from 6.30 PM to 5.30 AM IST or part-time from 6.30 PM to 9.30 PM IST. - Residing in Vadodara is mandatory. - Excellent verbal and written communication skills. - Strong problem-solving skills and customer-centric approach. - Team player with good collaboration skills. - Effective time management and task prioritization abilities. - Basic computer knowledge and CRM system familiarity. - Empathy and patience in handling customer inquiries and complaints. - Adaptability to changing environments and high-pressure situations. - Attention to detail and accuracy in documenting customer interactions.,