Customer Service Executive

Hello Job Seekers, Job Opening: Customer Service Executive Lucknow We are expanding our team! Looking for enthusiastic and customer-focused individuals to join us as Customer Service Executives . ( International and Domestic Process ) Location: Lucknow Experience: (Freshers / Experienced both are encouraged to apply) Education: UG / Graduate Salary: Upto 3.5 Lpa + Performance-Based Incentives Shift: Day Shift / Rotational Shift (Based on process) Key Roles & Responsibilities: Respond promptly to customer inquiries via phone, email, or chat Handle inbound and outbound customer calls professionally Provide accurate, valid, and complete information by using the right tools and resources Resolve customer complaints and ensure customer satisfaction Keep records of customer interactions, transactions, and feedback Follow communication procedures, guidelines, and policies Escalate unresolved issues to the appropriate departments Identify and assess customer needs to achieve satisfaction Ensure a high level of service quality and efficiency Meet individual and team performance targets and KPIs Ideal Candidate: Excellent communication and interpersonal skills Basic computer proficiency (MS Office, CRM tools) Ability to stay calm under pressure Good problem-solving skills Quick learner and team player Prior customer service experience is a plus Interested and immedidate joiners can connect on the mentioned number -: 9450796049 (Neha Saxena) 9214101672 ( Nishee ) 8881331031 (Nandini) Regards, Neha Saxena Shining Stars ITPL HR #growth #newopportunity #employment #hiring #cse #immedidatesjoiners