Customer Service Executive

Job Title: Customer Service Executive / Telecaller Executive
Experience Required: 2–3 Years
Location: Kochi, Kerala
Employment Type: Full-Time

About Us:
Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We pride ourselves on delivering exceptional service and building lasting relationships with our clients and candidates.

Key Responsibilities:

• Handle inbound and outbound calls to provide information about our services.
• Follow up with potential leads and existing customers to ensure satisfaction and engagement.
• Maintain accurate records of customer interactions in the CRM system.
• Understand customer requirements and provide appropriate solutions or information.
• Work closely with the sales and operations teams to ensure smooth client onboarding.
• Achieve daily/weekly/monthly call and conversion targets.
• Handle customer queries, concerns, and feedback professionally and promptly.

Requirements:

• 2–3 years of experience in customer service, telecalling, or a similar role.
• Strong communication and interpersonal skills in English (knowledge of other languages is an advantage).
• Ability to build rapport and maintain positive relationships with clients.
• Basic computer skills and experience working with CRM systems.
• Goal-oriented, self-motivated, and able to work under minimal supervision.
• Positive attitude and problem-solving skills.

Preferred Qualifications:

• Experience in the recruitment, healthcare, or service industry will be an added advantage.

Benefits:

• Competitive salary
• Training and career growth opportunities.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Work Location: In person