Fortunes24

Company Description Fortunes24 is a rapidly growing Business Process Outsourcing (BPO) company dedicated to helping businesses optimize operations, reduce costs, and scale efficiently. With a strong emphasis on quality and a skilled team, we handle various tasks including customer support,and data processing. Fortunes24 provides scalable, cost-effective service delivery and clear communication, enabling clients to focus on core business activities while we handle the rest. Role Description This is a full-time on-site role for a Customer Service Representative located in Airoli. The Customer Service Representative will handle customer inquiries via phone to ensure customer satisfaction. Responsibilities include managing customer support, providing information about products and services, and maintaining a high level of customer experience. The role requires excellent phone etiquette, efficient problem-solving skills, and a customer-oriented approach. Key Responsibilities & Skills Requirements: Interact with customers via Inbound & Outbound calls Assist with queries, complaints, sales & service request Ensure smooth communication & customer satisfaction Phone Etiquette skills Strong verbal communication skills Ability to work efficiently in a fast-paced environment Experience with CRM software is a plus Interested candidates can share their resume on afreen_shaikh@fortunes24.com or careers@fortunes24.com Show more Show less

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Interested candidates can share their resumes at afreen_shaikh@fortunes24.com

We are looking for fluent English and Hindi speakers to join our growing customer service team. Position : Customer Service Executive Location : Work From Office (Airoli) Working Days : 6 days a week Timings : 8:00am to 9:00pm Work Window Languages Required : Fluency in English and Hindi Experience : Freshers and experienced professionals can apply Education : No formal degree required Key Responsibilities • Handle customer queries via call, chat, and email • Provide timely and professional support • Maintain high levels of customer satisfaction To Apply Email your profile to: careers@fortunes24.com Subject Line : Application – Customer Service Executive (India)