Customer Service Executive

5 years

3 - 0 Lacs

Posted:5 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job DescriptionJob title –Client ServicingExecutive;
Full time at our Nariman Point, Mumbai office (Looking for Mumbai based candidates only)
Number of vacancies -1

Experience requirements –

Minimum 5years of experience in client servicing/operations/marketing/strategy/consulting

Qualifications – Bachelor's degree required; Master's degree preferred Ability to work in an entrepreneurial environment

Study abroad and/or international living experience preferred Good working knowledge of Microsoft Office, specifically Excel and database literacy Independent worker: proactive and responsible, with the ability to learn rapidlyand are comfortable with technology.Familiarity with platforms like hubspot, dropbox, box, is preferable.

Job description –

Reach Education Pvt. Ltd. is an educational services firm based in Mumbai, India. We are a start-up founded by HBS (MBA'2010) and CMU (Tepper'2003) alum Vibha Kagzi and focus on the higher education space in India.ReachIvy (www.reachivy.com) is focused on counseling students targeting top-tier schools internationally.

The job requires:

Monitor leads on a daily basis. Update and maintain large database, develop and manage tactics to converting enquiries & leads.

Manage student work flow meticulously.

Coordinate between internal team members, freelancers and students to ensure seamless workflow.

Understand the education sector thoroughly and answer incoming enquires.

Answer student/ parent queries on procedure process and work flow.

Researchand maintain information on college applications such as Deadlines, Requirements and Changes in process.

Developand maintain relationshipwith schools and colleges.

Inviteand receive college admissions officers and faculty.

Arrange for and manage events and information sessions.

Attend education fairs in Mumbai and other cities.

Follow up with clients over email and phone.

Job Type: Full-time

Pay: ₹25,141.46 - ₹50,000.00 per month

Work Location: In person

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