Customer Service Executive

Job Summary:

Tech Mahindra’s Inbound Voice Process

Key Responsibilities:

• Manage

  international inbound customer calls

  in a professional and courteous manner.
• Address billing inquiries and provide clear explanations of charges, billing cycles, prorated fees, service taxes, auto-pay setups, and more.
• Accurately document all customer interactions and maintain updated records in the

  CRM system

  .
• Collaborate with internal teams to resolve complex issues.
• Demonstrate patience, empathy, and logical thinking while dealing with challenging situations.
• Meet or exceed performance targets including call quality, resolution time, and customer satisfaction.

Candidate Requirements:

• Experience:

• 6 to 11 months: U1 Band (₹3.80 – ₹4.25 LPA)
• 12 to 17 months: U1-Exp Band (₹4.00 – ₹4.25 LPA)
• 18+ months: U2 Band (₹4.60 – ₹4.70 LPA)

• Skills & Qualifications:

• Minimum

  1 year of experience

  in inbound voice customer service.
• Excellent

  English verbal communication

  skills with a clear and confident tone.
• Strong problem-solving skills and ability to handle high-pressure situations.
• Prior experience with

  CRM tools

  and customer support platforms is a plus.
• Ability to multitask and take quick decisions independently.
• Should possess a

  customer-first mindset

  with spontaneous and logical thinking.

Preferred Candidate Profile:

• Experience in handling

  telecom billing

  related queries.
• Understanding of billing components like recurring charges, due dates, surcharges, auto-pay, and taxes.
• Strong articulation and clarity in communication.
• Ability to de-escalate tense situations with professionalism.

Shift & Work Details:

• Shift:

  Rotational (24x7 environment)

• Work Days:

  5 days a week (2 rotational week-offs)

• Work Mode:

  Work from Office

• Transport:

  Cab facility available both ways

  (within transport coverage radius)

• Joining:

  Immediate

Perks & Benefits:

• Two-way transport support

  (pick-up and drop)

• Attractive CTC up to ₹4.70 LPA

  based on experience
• Immense learning and

  career growth opportunities

• Exposure to a

  global telecom brand – Verizon