Customer Service Executive

Job Description

Job Title: Customer Service Expert L-1 Location: Pan India Type : Work FromHome Qualification / Education and other Requirements: Education- Any 10 th , 12 th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.) Excellent verbal and written communication. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English, Hindi, Kannada OR English, Hindi, Telegu OR English, Kannada, Tamil. Proficient in MS-Office (Excel, Word). Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekday. **Laptop with webcam, good speed Internet connection and power backup is a must** About the company NoBroker.com is the world's largest C2C marketplace in online real estate. NoBroker is the 37th IndianStartup to have entered the Unicorn club in 2021. For more Information, PFB Company Link for your reference. https:// www.nobroker.in/ NoBroker is the first prop-tech real estate startup, which has raised $5 million in funding from We are looking forward to associating with you in terms of our requirements at NoBroker. Role and Responsibility Customer Service Expert L-1 Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers needs. Service customer in finding the right tenant / house as per the requirement of customer. Dial outbound and attend inbound calls of customer and leads. Use internal tools and methods to provide best possible service to the customer. Negotiate with leads on behalf of customer. Keep customer up-to date on the progress of his account.• Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service. About Training- Training will be provided for initial few days for an employee to understand end to end process.