Customer Service Executive

Responsibilities:

1. Customer Support:

- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

- Provide accurate and comprehensive information about our products, services, and company policies.

- Resolve customer complaints, issues, and concerns effectively, aiming for first-call resolution whenever possible.

- Escalate complex or unresolved problems to the appropriate department or supervisor for further assistance.

- Maintain accurate records of customer interactions and transactions using our CRM software.

2. Sales and Upselling:

- Identify potential sales opportunities during customer interactions and proactively promote products or services.

- Understand customer needs and recommend appropriate solutions to meet their requirements.

- Meet or exceed sales targets and objectives while maintaining a high level of customer satisfaction.

- Provide product demonstrations or explanations to interested customers.

- Collaborate with the sales team to share customer feedback and contribute to improving the sales process.

3. Product Knowledge and Training:

- Stay up-to-date with our product offerings, features, and industry trends.

- Participate in ongoing training sessions and product knowledge updates to enhance your understanding of our products.

- Share product knowledge with customers and address any questions or concerns they may have.

- Provide feedback to the product development team based on customer input and needs.

4. Customer Relationship Management:

- Build and maintain strong customer relationships through excellent communication and follow-up.

- Proactively engage with customers to ensure satisfaction, retention, and loyalty.

- Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.

- Collaborate with cross-functional teams to implement customer-centric initiatives.

Qualifications:

- High school diploma or equivalent; bachelor's degree preferred.

- Previous experience in customer support or a related field.

- Proven track record in sales or upselling is highly desirable.

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution abilities.

- Ability to multitask, prioritize, and manage time effectively.

- Proficiency in CRM software and Microsoft Office Suite.

- Detail-oriented with a focus on accuracy and quality.

- Ability to work independently and as part of a team.

- Positive attitude and willingness to learn and adapt in a fast-paced environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Lakadganj, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person