Responsibilities: 1. Customer Support: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Provide accurate and comprehensive information about our products, services, and company policies. - Resolve customer complaints, issues, and concerns effectively, aiming for first-call resolution whenever possible. - Escalate complex or unresolved problems to the appropriate department or supervisor for further assistance. - Maintain accurate records of customer interactions and transactions using our CRM software. 2. Sales and Upselling: - Identify potential sales opportunities during customer interactions and proactively promote products or services. - Understand customer needs and recommend appropriate solutions to meet their requirements. - Meet or exceed sales targets and objectives while maintaining a high level of customer satisfaction. - Provide product demonstrations or explanations to interested customers. - Collaborate with the sales team to share customer feedback and contribute to improving the sales process. 3. Product Knowledge and Training: - Stay up-to-date with our product offerings, features, and industry trends. - Participate in ongoing training sessions and product knowledge updates to enhance your understanding of our products. - Share product knowledge with customers and address any questions or concerns they may have. - Provide feedback to the product development team based on customer input and needs. 4. Customer Relationship Management: - Build and maintain strong customer relationships through excellent communication and follow-up. - Proactively engage with customers to ensure satisfaction, retention, and loyalty. - Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement. - Collaborate with cross-functional teams to implement customer-centric initiatives. Qualifications: - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field. - Proven track record in sales or upselling is highly desirable. - Excellent communication and interpersonal skills. - Strong problem-solving and conflict resolution abilities. - Ability to multitask, prioritize, and manage time effectively. - Proficiency in CRM software and Microsoft Office Suite. - Detail-oriented with a focus on accuracy and quality. - Ability to work independently and as part of a team. - Positive attitude and willingness to learn and adapt in a fast-paced environment. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Morning shift Supplemental Pay: Commission pay Ability to commute/relocate: Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Required)

Hiring Motion Graphic Designer WHO WE ARE: Frikly is an ecommerce platform that sells furniture, home décor, home interior, and renovation products. We are redefining the way people shop for homes by using technology at our core, building a strong supply chain network and creating a strong customer base of architecture and interior designers. JOB SUMMARY: We are seeking bright, hardworking, creative and passionate Graphic Designer (freshers or experts). You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. Responsibilities: Planning concepts by studying relevant information and materials. Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval. Preparing finished art by operating necessary equipment and software. Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary. Contributing to team efforts by accomplishing tasks as needed. Communicating with clients about layout and design. Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop. Reviewing final layouts and suggesting improvements when necessary. Advanced proficiency in Graphic Designing and Motion software Knowledge in color correction, background removal retouching, and clipping path masking. Create Video Content (Motion Graphics) for User Acquisition and User Engagement Marketing Videos, Educational Videos and Training Videos. An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics Ability to fully understand the marketing team’s needs and specifications Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos Ensure strict adherence to the style guides tone, and voice of the company Requirements: Bachelor’s degree in graphic design or related field. Experience as a motion graphic designer or in related field. Demonstrable motion graphic designing skills with a strong portfolio. Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator. A strong eye for visual composition. Effective time management skills and the ability to meet deadlines. Able to give and receive constructive criticism. Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design. Experience with computer-aided design. Experience of 1 to 3 years in Motion & Graphic Design Hands-on experience with Adobe After Effects, Adobe Illustrator, Adobe Premiere Pro or Final Cut Pro Demonstrable video editing ability with a strong portfolio Experience with creating marketing & engagement videos Ability to translate ideas into complete projects Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹600,000.00 per year Benefits: Flexible schedule Food provided Internet reimbursement Work from home Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: Motion graphics: 2 years (Preferred)