Customer Service Executive

2 - 4 years

4 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Interact with customers through WhatsApp, email, and calls to resolve queries, manage
orders, and provide accurate information about our products.Respond promptly to customer messages, ensuring clarity, empathy, and a consistent brandtone.Handle complaints and escalations professionally identify root causes and coordinate withthe operations and logistics teams for quick resolution.Maintain proper records of customer interactions, feedback, and resolutions using CRM tools or spreadsheets.Assist with customer feedback collection, subscription renewals, and follow-ups to enhanceretention.

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MACOM

Semiconductors

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