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Customer Service Executive - ETLI IB (Voice ,Email & Chat)..Apply Now!

Customer Service Executive - ETLI IB (Voice ,Email & Chat)..Apply Now!

Altruist Technologies

0 - 4 years

1 - 3 Lacs

thane navi mumbai mumbai (all areas)

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer service chat support email process customer relationship customer support inbound process bpo email support email calls calling inbound calls chat process customer care service inbound voice process emal telecalling chat customer care domestic bpo voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Inbound Process Executive (ETLI IB Email and Chat)

Position:

Key Responsibilities:

Handle inbound queries via email and chat in a professional and timely manner.
Understand customer concerns and provide accurate resolutions.
Maintain records of customer interactions and update the system accordingly.
Follow communication guidelines and standard operating procedures.
Coordinate with internal teams when required to resolve customer issues.

Requirements:

Minimum qualification: HSC (Higher Secondary Certificate).
Fresher or candidates with at least 6 months of experience in any field are welcome.
Good English communication skills (written and verbal).
Basic computer knowledge and ability to multitask.
Customer-focused attitude and willingness to learn.

Salary:

Rs. 15K - 16K in-hand per month.

Work Schedule:

Timings: 10:00 AM to 7:00 PM
Week Off: Sunday fixed off

How to Apply ?

Contact on: HR

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