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Tata Communications
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Customer Service Executive - Collections

Customer Service Executive - Collections

Tata Communications

3 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

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Skills Required

service mobility collaboration security network reports risk resolve billing payments reporting communication management efficiency coordination compliance regulations accounting excel erp sap negotiation finance

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Collection Management
Follow up with clients/customers via phone, email, and visits to ensure timely payment of outstanding invoices.
Monitor aging reports and prioritize collections based on risk and value.
Negotiate payment plans and resolve disputes related to billing or services.
Account Reconciliation
Reconcile customer accounts and ensure accuracy of payment records.
Investigate and resolve discrepancies in payments, invoices, and credit notes.
Reporting & Documentation
Maintain detailed records of collection activities, communication logs, and payment commitments.
Prepare daily, weekly, and monthly collection reports for management review.
Track KPIs such as DSO (Days Sales Outstanding), collection efficiency, and overdue buckets.
Coordination & Communication
Collaborate with billing, sales, and customer service teams to resolve customer issues.
Escalate high-risk accounts to senior management with recommendations for action.
Ensure compliance with company policies and legal regulations in all collection activities.

Skills & Competencies

Strong understanding of accounting principles and billing processes.
Proficiency in MS Excel, Outlook, and ERP systems (e.g., SAP ).
Excellent communication and negotiation skills.
Attention to detail and ability to work under pressure.
Strong analytical and problem-solving abilities.

Preferred Attributes

Experience in B2B collections or telecom/utility billing.
Familiarity with legal recovery procedures and documentation.
Ability to handle difficult conversations professionally.

Qualifications

Bachelor’s degree in Commerce, Finance, Accounting, or related field.
1–3 years of experience in collections, accounts receivable, or credit control.

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