Posted:1 month ago|
Platform:
On-site
Full Time
Responsible for complete end to end customer service operations with selected regions/customers. Coordinate with both sales and operations team to ensure fast response to customer queries/support requirements.
• To ensure all customer order received, verified, processed, acknowledged, confirmed and dispatched in a correct and timely manner.
• Prepare sales report and ensure data is accurate to be entered in the system.
• Liaison with stores, production, quality & engineering team to ensure timely response to customer queries/concerns.
• Handles overseas shipments and coordinate well with counterparts in source plants.
• Regular reporting to sales, finance and other stake holders.
• Track order status and provide regular updates to customers
• Manage backorders and delivery exceptions
• Minimum 2-3 years of experience in customer service, order management.
• Hands on experience on ERP systems, MIS reporting
• Should have complete knowledge of order to dispatch processes.
• Strong verbal and written communications skills; must be able to communicate effectively with internal and external stakeholders;
• Self-motivated, go getter attitude with good commercial knowledge
• Maintain strong networking with global sourcing and plants.
• Create processes to effectively communicate & ensure smooth transactions.
Camfil India
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