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Customer Service Co-ordinator

Customer Service Co-ordinator

Danfoss

7 years

0 Lacs

pune maharashtra india

Posted:8 hours ago| Platform:

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Skills Required

service coordination support communication tracking resolve processing planning efficiency engineering management manufacturing sap power excel presentation adaptability compliance learning mentoring training flexibility

Work Mode

On-site

Job Type

Contractual

Job Description

The Impact You'll Make

As our

Customer Service Coordinator

, you’ll play a key role in supporting the

India Business (Pimpri Plant)

by managing end-to-end customer service operations and ensuring smooth coordination across functions.

Your impact?

You’ll help ensure

overall customer satisfaction

by providing timely support, resolving issues efficiently, and maintaining strong communication between customers and internal teams, ultimately enhancing the customer experience and strengthening our business relationships.

What You’ll Be Doing

Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches.
Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations
Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery.
Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses
Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance.

What We're Looking For

Bachelor’s degree in Engineering with 5–7 years of experience in customer service and order management within a manufacturing or technical environment.
Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications.
Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements.
Excellent written and verbal communication skills, with strong presentation and interpersonal abilities.
Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance.

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.
You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Customer Service Co-ordinator