Customer Service Co-ordinator

Danfoss

5 - 7 years

3 - 6 Lacs

pune

Posted:Just now| Platform:

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Skills Required

order management sap renewable energy customer satisfaction customer service refrigeration order processing dsl operations automotive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches
Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations
Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery.
Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses
Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance.

What Were Looking For

Bachelor s degree in Engineering with 5 7 years of experience in customer service and order management within a manufacturing or technical environment.
Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications.
Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements.
Excellent written and verbal communication skills, with strong presentation and interpersonal abilities.
Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance.

What Youll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.
You ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they re worth asking about we think they re pretty great.

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