Customer Service and Sales Officer

British Council

10 - 15 years

12 - 17 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

upselling customer service crm software web chat cross selling sales marketing operations sales executive activities chat service improvement compliance negotiation hospitality selling business operations customer handling crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role is responsible for delivering an engaging and professional customer experience across British Council s physical centres, web chat, and social media platforms, handling enquiries, registrations, and first-level complaints while aiming to meet income and conversion targets
The post holder provides accurate product information, promotes services through upselling and cross-selling, and maintains accurate records on CRM and other systems
They support business operations by completing shift tasks, assisting in peak periods, and ensuring compliance with financial, operational, and customer service standards
The role also involves proactive follow-up with customers, contributing to service improvement, and collaborating with business teams to achieve service, sales, and quality objective

Role specific skills, knowledge and experience

The ideal candidate will have proven experience as a Customer Service and Sales Executive, a strong understanding of marketing and negotiation techniques, and a passion for delivering excellent customer service
They should be a fast learner, self-motivated, and results-driven
Hands-on experience with CRM software is a plus, as is experience working in a multinational or international environment, or within the education or hospitality sector

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