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For Employers

Customer Service Advisor

FINACPLUS GLOBAL SERVICES PRIVATE LIMITED

0 years

0 Lacs

hyderābād

Posted:12 hours ago| Platform: GlassDoor logo

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Skills Required

service recognition collaborative technology finance research data cutting agility diversity networks updating risk recording support rest management compliance communication word excel typing crm compensation

Work Mode

Remote

Job Type

Part Time

Job Description

Customer Service Advisor

About FinacPlus

FinacPlus is a Great Place to Work® Certified organization — a recognition of our people first culture, collaborative environment, and focus on professional growth. We provide high-end virtual business process and technology services to leading global clients across finance, banking, mortgage, research, and data services. At FinacPlus, you’ll work with world-class talent, cutting-edge technology, and international stakeholders — while still enjoying the openness, agility, and career visibility of a fast-growing company.

About Our Client

Our Client is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our Team who strive to make positive impacts to our cultures.

Role Overview

You will be part of a lively and engaging team of Customer Service Advisors who really do put the customer at the heart of everything they do. You are in most cases the first point of contact for our customers for a variety of reasons. We are striving for first call resolution and in doing this we operate a multichannel fast paced environment and provide a positive and friendly service to our customers. We take pride in our attention to detail and treat our customers respectfully – it’s all about finding the right outcome for our customer’s needs.

Key Responsibilities

Our customers contact us for a variety of reasons, some of which are:

Change personal or vehicle details. Updating customer records
Answering general customer queries and providing account updates
Dealing with Insurance companies either by phone or written correspondence, updating ongoing insurance claims, issues, and responses
Speaking with customers who at risk of falling into arrears or who are at early-stage arrears and finding suitable and affordable solutions
Offering customers updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
Dealing with customers and their insurance claim progress
From time to time you may be asked to provide additional support across the rest of the Customer management side of Onshore team
Liaise with multiple stakeholders across the business
Flag / Escalate key risks and or compliance issues should they occur

Required Skills & Experience

v Supportive and friendly customer centric attitude, dedication to the customer outcome

v Great verbal and written communication skills

v Prior telephone-based customer service experience

v Experience of using Microsoft; Teams, Word and Excel

v Demonstrable literacy and numerical skills, plus adequate typing speed

v Outstanding attention to detail and excellent organisational skills

v A great team player with a positive attitude

v Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm

v Someone who thinks outside the box and is excited to share their great new ideas

v A multitasker who can effectively communicate with our customers whilst navigating a CRM system

v Experience of dealing with customers falling into or in early-stage arrears is advantageous but not essential.

v Experience of dealing with multi-channel communications such as web, 2 ways SMS, live chat

v Car Finance knowledge is highly desirable, but we will provide dedicated and industry specific training.

v Experience in dealing with Vulnerable Customers

Location: Hyderabad | Work Mode: Remote (work from home)

Timings: 02:00 PM – 11:00 PM IST

Compensation: Best in Industry

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Customer Service Advisor