Customer Service Advisor

As a Customer Service Representative at our company, you will play a crucial role in ensuring exceptional service for our customers. You will be responsible for responding to inquiries, scheduling appointments, providing information on services, collaborating with the sales team, and maintaining accurate records of customer interactions. Your strong background in automotive sales or service, along with excellent communication skills, will be key in building rapport with clients and enhancing customer satisfaction. Key Responsibilities: - Respond to customer inquiries regarding automotive products and services. - Assist customers with scheduling appointments for vehicle service and repairs. - Provide detailed information on services offered, including shocks, struts, and air brake systems. - Collaborate with the sales team to promote dealership offerings and enhance customer satisfaction. - Maintain accurate records of customer interactions and transactions. - Utilize mechanical knowledge to assist customers with basic troubleshooting and service recommendations. - Transmit customer feedback to management for continuous improvement of services. Qualifications Required: - Proven experience in customer service, preferably within an automotive dealership environment. - Strong knowledge of automotive sales processes and auto service management. - Familiarity with auto estimating procedures and mechanical components of vehicles. - Excellent communication skills, both verbal and written, with a focus on customer engagement. - Ability to work collaboratively in a fast-paced team environment while maintaining attention to detail. - A proactive approach to problem-solving with strong organizational skills. - A passion for the automotive industry and a commitment to providing outstanding customer experiences. Join our team and be a part of delivering top-notch service that ensures our customers keep coming back! As a Customer Service Representative at our company, you will play a crucial role in ensuring exceptional service for our customers. You will be responsible for responding to inquiries, scheduling appointments, providing information on services, collaborating with the sales team, and maintaining accurate records of customer interactions. Your strong background in automotive sales or service, along with excellent communication skills, will be key in building rapport with clients and enhancing customer satisfaction. Key Responsibilities: - Respond to customer inquiries regarding automotive products and services. - Assist customers with scheduling appointments for vehicle service and repairs. - Provide detailed information on services offered, including shocks, struts, and air brake systems. - Collaborate with the sales team to promote dealership offerings and enhance customer satisfaction. - Maintain accurate records of customer interactions and transactions. - Utilize mechanical knowledge to assist customers with basic troubleshooting and service recommendations. - Transmit customer feedback to management for continuous improvement of services. Qualifications Required: - Proven experience in customer service, preferably within an automotive dealership environment. - Strong knowledge of automotive sales processes and auto service management. - Familiarity with auto estimating procedures and mechanical components of vehicles. - Excellent communication skills, both verbal and written, with a focus on customer engagement. - Ability to work collaboratively in a fast-paced team environment while maintaining attention to detail. - A proactive approach to problem-solving with strong organizational skills. - A passion for the automotive industry and a commitment to providing outstanding customer experiences. Join our team and be a part of delivering top-notch service that ensures our customers keep coming back!